Cassondra Knight
Chalmette,LA
Summary
Dynamic Account Representative skilled in building customer relationships and understanding customer needs. Highly organized and works well under pressure. Strong communication and interpersonal skills and experienced in selling enterprise technology.
Overview
10
10
years of professional experience
Work History
Senior Account Representative
Tyler Technologies
01.2021 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Analyzed department metrics and performance and reported findings to management.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Cultivated productive relationships and maintained quality communications with strategic account contacts to maximize client retention.
Account Representative
Tyler Technologies
01.2021 - 01.2021
- Collaborated with other departments to address customer needs and service requests.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Attended networking events to build relationships and identify sales opportunities.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Prepared additional quotes for current clients to upsell products and services.
Senior Implementation Consultant
Tyler Technologies
02.2014 - 10.2017
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Led custom product training and deployment to meet organizational goals.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Documented specialized data and requirements to address business demands.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Served as project driver and authoritative source for customers implementing Tyler solutions.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ05.2026
Associate of Arts - Business
University of Phoenix
Tempe, AZ03.2025
Skills
- Employee Mentoring
- Lead Development
- Business Process Optimization
- Document Management
- Territory Management
- Client Relationship Management
- Solution Management
- Excellent Communication
- Market Research
- KPI Tracking
Accomplishments
- Account Representative of the Year 2023, 2022, 2021
- Presidents Club Qualifier 2023, 2021, 2019
- Gold Club Qualifier 2022
Timeline
Senior Account Representative
Tyler Technologies
01.2021 - Current
Account Representative
Tyler Technologies
01.2021 - 01.2021
Senior Implementation Consultant
Tyler Technologies
02.2014 - 10.2017
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Business
University of Phoenix
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