Maribel Rios Fortner
Tampa,FL
Summary
Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
19
19
years of professional experience
Work History
Customer Service Collection Supervisor
Macy's
09.2006 - 01.2024
- Improved customer satisfaction by addressing and resolving escalated collection issues promptly and professionally.
- Reduced delinquent accounts through consistent follow-up and negotiation efforts with customers.
- Streamlined collection processes, resulting in increased efficiency and reduced resolution times.
- Developed strong rapport with customers by maintaining open lines of communication and providing timely updates on account status.
- Maintained compliance with all regulatory requirements pertaining to debt collection practices.
Banking Supervisor
SunTrust Instore Banking
12.2005 - 01.2006
- Enhanced customer satisfaction by efficiently resolving account issues and providing prompt assistance.
- Improved team productivity by implementing streamlined processes for daily banking tasks.
- Reduced operational errors with thorough training of new employees on bank policies and procedures.
- Strengthened compliance, conducting regular audits to ensure adherence to federal regulations and bank policies.
Branch Manager
Republic Bank
11.2004 - 01.2005
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Education
General Courses
Manatee Junior College
Bradenton, FLHigh School Diploma -
Manatee Voch Tech
Tampa, FL01.1981
Skills
- Compliance Management
- Financial Acumen
- Cross-functional collaboration
- Computer literacy
Timeline
Customer Service Collection Supervisor
Macy's
09.2006 - 01.2024
Banking Supervisor
SunTrust Instore Banking
12.2005 - 01.2006
Branch Manager
Republic Bank
11.2004 - 01.2005
General Courses
Manatee Junior College
High School Diploma -
Manatee Voch Tech
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