Tyra Torres
Manchester,NH
Summary
Results-driven Customer Service Collection Supervisor known for high productivity and efficient task completion. Skilled in negotiation, conflict resolution, and team leadership, ensuring smooth operations in challenging environments. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to surpass goals and enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service- Collection Supervisor
DELTA Management Associates
Merrimack, New Hampshire
07.2012 - 01.2024
- Maintained and managed accounts to maximize profitable sales and minimize bad debt losses.
- Protected and preserved confidentiality and integrity of information to comply with HIPAA FDCPA guidelines.
- Educated customers about terms of contract to foster on-time payments.
- In/ out bound calls
- Manage a team of 15
- Hit monthly goals
Education
High School Diploma -
Greater Lawrence Vocational
Andover, MA06-1995
Business
Mitchell College
New London, CTSkills
- Strong leadership
- Team management
- Professionalism and etiquette
- Compliance management
- Bi-lingual
Timeline
Customer Service- Collection Supervisor
DELTA Management Associates
07.2012 - 01.2024
High School Diploma -
Greater Lawrence Vocational
Business
Mitchell College