MARI BRIANNE BEARD
Hackberry Recreation Center
Hackberry,United States
6
years of professional experience
Customer Service Representative with experience handling escalated calls, resolving 5–12 complaints per week, and delivering clear answers on products, services, and company information. De-escalates tense situations with empathy and professionalism to support customer retention. Also trains new representatives on company policies and procedures to keep service consistent.
Work History
Customer Service Representative
2 Years 4 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Physical Therapy Technician
1 Year 7 Months- Assisted physical therapist with patient care.
- Cleaned, sanitized, and replenished supplies in patient treatment rooms, gym area, and restrooms.
- Prepared patients for treatment, including plinth, appropriate draping, positioning, and modalities setup.
- Communicated with patients to ease discomfort and explain procedures.
- Washed, dried, stored, and replaced all linen supplies.
- Escorted patients from reception area to assigned treatment room.
- Supported patients during their exercises and functional activities, providing instruction, motivation and safety assistance.
- Assisted patients with their personal needs such as dressing and putting on supportive braces, splints and slings.
Receptionist Assistant
10 Months- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Picked up, organized, and wiped down reception regularly to keep area professional and clean.
- Helped gather supplies and set up spaces to coordinate meetings and office events.
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
Education
Dental Assisting Certification
High School Diploma
Skills
Customer service
Customer relations
Active listening
Scheduling
Relationship building
Reception desk management
Manage files
Answer telephone calls
Prioritization
Records management
Timeline
Customer Service Representative
Hackberry Recreation Center
01.2024 - 05.2026Read More
Physical Therapy Technician
Stelly Physical and Occupational Therapy
12.2021 - 07.2023Read More
Receptionist Assistant
Lakeside Construction
01.2020 - 11.2020Read More
Hackberry High School
High School Diploma
Read More
Oak Park School of Dental Assisting
Dental Assisting Certification
Read More