Maricar Flores
Tigard,OR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Assistant Manager Prepared Foods
Wholefoods.com
Bridgeport, OR
02.2023 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
Bakery Supervisor
Wholefoods market
Bridgeport, OR
02.2010 - Current
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Maintained inventory of supplies and ingredients, ordering additional items as needed.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
- Developed and maintained relationships with key clients, including wholesale, retail, and special event customers.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Coordinated with vendors on pricing and delivery schedules for ingredients and supplies.
- Helped with bakery accounting by entering invoices and administering payroll.
- Supervised and trained staff in the bakery, including assigning duties and tasks.
Cake Decorator
Wholefoods market
, OR
02.2008 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Stacked layers of cakes onto tiered stands without damaging them.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Organized store by returning merchandise to proper areas and restocked displays.
- Applied fondant to cakes with precision and accuracy.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Kept up with industry trends regarding new flavor combinations and design ideas.
- Formulated designs based on customer specifications.
- Provided guidance to other team members regarding proper cake decorating techniques.
- Measured and weighed ingredients to prepare dough for recipes.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Assembled multiple tiers of cakes with precision and stability.
- Ensured all tools were sanitized prior to beginning each project.
- Stocked shelves and ordered inventory when product stock became low.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Finished baked goods with glazes, icings and other toppings.
- Produced frostings and creams for cakes and other edibles.
- Assisted customers in selecting appropriate cake designs for their events.
- Frosted finished cakes evenly and smoothly using various techniques.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Cleaned work area after completing each project for sanitation purposes.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Created new recipes using available ingredients and for special occasions.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Mentored baking staff in proper techniques and bakery procedures.
- Cut and shaped dough for rolls, bread and various pastries.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked dough for proper consistency, adding more flour if needed.
- Blended ingredients and mixed dough, following recipes.
- Set ovens to appropriate temperatures to pre-heat.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Combined ingredients by hand and with electric mixing equipment.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Measured ingredients accurately according to recipes used in the bakery.
- Assembled, prepared, decorated, and frosted cakes for purchase.
Education
High School Diploma -
Pampanga High School
Philippines04-1996
Timeline
Assistant Manager Prepared Foods
Wholefoods.com
02.2023 - Current
Bakery Supervisor
Wholefoods market
02.2010 - Current
Cake Decorator
Wholefoods market
02.2008 - Current
High School Diploma -
Pampanga High School