Andrew Kim
San Jose,CA
Summary
Operations Manager with 6 years of supervisory experience and 13 years in food service. Proven ability to manage facilities while delivering exceptional guest service. Expertise in developing and implementing SOPs and operational systems and staff training. Certified in RBS/ABC and ServSafe Management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Department Head of Prepared Foods
Whole Foods
San Jose, CA
04.2025 - Current
- Oversaw day-to-day operations for the Prepared Foods department, ensuring compliance with Whole Foods standards and food safety protocols.
- Collaborated with regional leadership on promotional planning, seasonal transitions, and team development.
- Led a team of 15+ team members, enhancing department efficiency through workflow optimizations and training programs.
- Managed inventory and reduced waste through accurate forecasting and rotation practices.
Operations Manager
Shin Starr Presents Inc.
San Mateo, CA
11.2023 - 04.2025
- Designed and implemented comprehensive FOH systems, enhancing guest experience and operational efficiency for the flagship restaurant.
- Authored detailed SOPs for all FOH operations, and implemented training programs based on SOPs.
- Established and maintained supplier relationships, negotiating favorable contracts and ensuring high-quality ingredients.
- Developed an inventory management system aligning product availability with seasonal demand and promotions.
- Led recruitment efforts for FOH staff, hiring and onboarding over 20 employees, building a cohesive and effective team.
General Manager
Yogi Korean BBQ
Stockton, CA
05.2023 - 11.2023
- Played a key role in the successful opening of a new Korean BBQ restaurant, managing all pre-opening activities.
- Developed staff schedules for a team of 30+, balancing labor costs with service quality.
- Conducted 50+ interviews and achieved a 90%+ retention rate.
- Oversaw daily operations and trained staff on service excellence and Korean BBQ cuisine.
Manager
Ilbunjee
San Jose, CA
11.2020 - 04.2023
- Managed operations from open to close.
- Oversaw $100,000+ in monthly inventory and maintained quality control.
- Hired and onboarded staff, supported BOH during peak hours.
- Handled financial operations including tip distribution and cash control.
Head Server
Gen Korean BBQ House
San Jose, CA
02.2019 - 11.2020
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Ensured all food orders were accurate and delivered promptly to customers tables.
Lead Waiter
Kenji Sushi
San Jose, CA
02.2019 - 11.2020
- Opened and closed restaurant, including financial and floor prep responsibilities.
- Managed tip distribution and provided dependable on-call support.
Lead Host
Cheesecake Factory
San Jose, CA
05.2018 - 02.2019
- Managed reservations and optimized guest flow.
- Delegated host tasks and trained new team members.
- Promoted to lead host in December 2018.
Education
Associate of Science - Nutrition And Dietetics
West Valley College
Saratoga, CA05-2019
Skills
- Inventory Controls
- Hiring and Interviewing
- P&L Management
- Computer Literacy
- Food Service
- Bilingual
- Supplier negotiation
- Staff training
- Promotional planning
- Financial management
Certification
- ServSafe Manager Certification
- ABC/RBS
Timeline
Assistant Department Head of Prepared Foods
Whole Foods
04.2025 - Current
Operations Manager
Shin Starr Presents Inc.
11.2023 - 04.2025
General Manager
Yogi Korean BBQ
05.2023 - 11.2023
Manager
Ilbunjee
11.2020 - 04.2023
Head Server
Gen Korean BBQ House
02.2019 - 11.2020
Lead Waiter
Kenji Sushi
02.2019 - 11.2020
Lead Host
Cheesecake Factory
05.2018 - 02.2019
Associate of Science - Nutrition And Dietetics
West Valley College
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