Maricar Tolentino
Eagan
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
Associate/Baker's Assistant
Panera Bread
Eagan
10.2024 - 04.2025
- Maintained knowledge of sales and promotions, return policies and security practices.
- Helped customers locate items within the store using the inventory system.
- Greeted customers to determine wants or needs.
- Trained new associates on store operations, policies, and procedures.
- Bagged or packaged purchases and wrapped gifts.
- Organized store by returning merchandise to proper areas and restocked displays.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Followed food safety guidelines while preparing all food items.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Actively maintained preparation line ingredient levels, replenishing supply of fillings, nuts, cheeses and other ingredients to support uninterrupted preparation.
- Monitored expiration dates on ingredients and finished products.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Assisted Head Baker in prepping ingredients for daily baking needs.
- Measured, mixed, and prepared dough for various types of pastries.
- Assisted with baking and decorating tasks as required.
- Followed recipes and baking instructions precisely for consistent product quality.
Allocator
IWF Staff (Philippines)
City Of San Fernando Pampanga
05.2021 - 11.2022
- Communicated schedule changes effectively throughout the organization when necessary.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Coordinated with other departments regarding resources needed for specific projects.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Monitored employee attendance and time-off requests to ensure compliance with company policies.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Managed personnel schedules to keep shifts properly staffed.
Customer Service Associate
ROVR Philippines
City Of San Fernando, Pampanga
07.2018 - 11.2020
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Coordinated pre-employment assessments and background checks for final candidates.
- Implemented recruitment strategies to meet workforce planning and diversity goals.
- Conducted reference checks on potential hires.
- Screened resumes and applications to identify qualified candidates for open positions.
- Ensured that all pre-employment requirements were met prior to extending offers of employment.
- Selected qualified job applicants or referred to managers to make hiring recommendations
Sales Representative
Duty free philippines
Parañaque
09.2017 - 04.2018
- Prepared and delivered appropriate presentations on products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Collaborated with marketing team to create promotional materials for products and services.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Replenished and arranged items to maintain appearance.
Greeter/Customer Service
Moonwalker bar & restaurant
02.2015 - 07.2017
- Answered front desk phones.
- Maintained cleanliness of front entry area.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Completed daily paperwork including checkout sheets, invoices, and other forms accurately and promptly.
- Informed customers of current sales and promotions.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High school diploma -
San miguel academy
Pampanga05.2003
Skills
- Sales
- Communication Skills
- Customer service
- Cleaning Experience
- Food Preparation
- Meal Preparation
- Baking techniques
- Inventory management
- Time management
- Employee training
- Attention to detail
- Food allergies awareness
- Sales promotion
- Scheduling coordination
- Data entry
- Product knowledge
- Problem-solving skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Associate/Baker's Assistant
Panera Bread
10.2024 - 04.2025
Allocator
IWF Staff (Philippines)
05.2021 - 11.2022
Customer Service Associate
ROVR Philippines
07.2018 - 11.2020
Sales Representative
Duty free philippines
09.2017 - 04.2018
Greeter/Customer Service
Moonwalker bar & restaurant
02.2015 - 07.2017
High school diploma -
San miguel academy