Maricarla Fernandez
Tavernier,FL
Summary
Resourceful Assistant Manager recognized for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and excellent customer service. Exceptional communication, problem-solving, and time management abilities ensure smooth operations and foster positive team dynamics. Bilingual in English and Spanish for effective communication with diverse individuals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
AT&T
Tavernier, Florida
08.2023 - Current
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
Retail Sales Associate
AT&T
Tavernier, Florida
01.2023 - Current
- Operated point-of-sale systems accurately to process payments from customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Legal Assistant
Bufete De Pedro Betancourt
Matanzas
02.2020 - 10.2022
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Education
Associate of Applied Science - Nursing
EDP University of Puerto Rico
Hato Rey, PRBachelor Of Laws - Law
Universidad De Matanzas Camilo Cirnfuegos
Matanzas, CubaHigh School Diploma -
IPU Dionisio Morejon Morejon
Pedro Betancourt 2019
Skills
- Task Delegation
- Sales monitoring
- Cost Reduction
- Employee Performance Evaluations
- Product and service knowledge
- Operations Management
- Sales Growth
- Money Handling
- Customer Relations
- Team motivation
- Retail Operations
- Employee Scheduling
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Manager
AT&T
08.2023 - Current
Retail Sales Associate
AT&T
01.2023 - Current
Legal Assistant
Bufete De Pedro Betancourt
02.2020 - 10.2022
Associate of Applied Science - Nursing
EDP University of Puerto Rico
Bachelor Of Laws - Law
Universidad De Matanzas Camilo Cirnfuegos
High School Diploma -
IPU Dionisio Morejon Morejon