MARICARMEN CAMPOS-SANCHEZ
WILMINGTON,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in diverse professions, including cosmetology, healthcare, sales management and mail carrier. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Barber
Hammer and Nails
03.2022 - Current
- Consulted with clients to assess personal style preferences and unique needs
- Built strong and lasting rapport with clients
- Consistently received positive performance reviews from guests
- Updated client profiles to reflect current service preferences.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Barber
Manny's (1984) Barbershop
11.2021 - 03.2022
- Built strong and lasting rapport with clients
- Answered incoming telephone calls and scheduled appointments for clients
- Managed business customer service, responding to requests and concerns promptly
- Maintained regular client list and successfully handled walk-in customers.
- Consulted with clients to assess personal needs.
Customer Service Representative
Optum
09.2019 - 11.2021
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Verified insurance eligibility and coverage for patients
- Filed and maintained patient records in accordance with HIPAA regulations
- Entered patient demographic and insurance data into electronic medical record system
- Built and maintained positive working relationships with patients and staff
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Confirmed appointments, communicated with clients, and updated client records.
- Relayed triage information and facilitated communication between provider and patient to assure patient received proper care.
CCA
USPS
11.2016 - 09.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Education
N/a - Science Education
Long Beach City College
Long Beach, CABarber License in Barbering - Barbering
Master Academy
Long Beach, CA10.2021
Cosmetology License in Cosmetology -
Paul Mitchell the School
07.2014
Diploma in General Education -
Phineas Banning High School
07.2005
Skills
- Quick Learner
- Highly Motivated Self-Starter
- Data Collection/Entry
- Calm and Effective Under Pressure
- 50 WPM Typing Speed
- Bilingual in Spanish and English
Languages
Fluent Spanish
Timeline
Barber
Hammer and Nails
03.2022 - Current
Barber
Manny's (1984) Barbershop
11.2021 - 03.2022
Customer Service Representative
Optum
09.2019 - 11.2021
CCA
USPS
11.2016 - 09.2019
N/a - Science Education
Long Beach City College
Barber License in Barbering - Barbering
Master Academy
Cosmetology License in Cosmetology -
Paul Mitchell the School
Diploma in General Education -
Phineas Banning High School
Similar Profiles
Sophia HightowerSophia Hightower
Stylist/Manager at Hammer and Nails Upper ArlingtonStylist/Manager at Hammer and Nails Upper Arlington
Guy LingardGuy Lingard
Carpenter at Hammer and Nails Carpentry and MaintainenceCarpenter at Hammer and Nails Carpentry and Maintainence
BRITTANY BOGGANBRITTANY BOGGAN
Stylist at Hammer and NailsStylist at Hammer and Nails