Maricel Brannon
Hopkins,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Business Financing
Gold Aquisitions LLC
Hopkins, MN
08.2017 - Current
- Collaborated with diverse businesses to achieve financing goals and resolve challenges related to business financing.
- Developed innovative strategies and solutions to improve small business performance.
- Managed routine operations effectively with attention to detail and timeliness.
Food and Beverage Operations Manager
Intercontinental Hotels Group, Ihg
Minneapolis, Minnesota
03.2018 - 11.2023
- Overseeing opening/closing routines, maintaining strict health and food safety standards, and keeping line operations running smoothly under peak volume.
- Resolving customer complaints on the spot, and maintaining high service quality to build a loyal client base.
- Building weekly work schedules tailored to forecasted sales volume, reducing unnecessary overtime, and keeping labor percentages within target.
- Tracking daily net sales, and adjusting menus or specials to boost average ticket sizes. Teaching employees to emphasize specific dishes into their verbiage to guests.
- Conducting shift huddles, mentoring staff, resolving interpersonal conflict, and setting clear accountability standards.
- Keeping a cool head to solve sudden disruptions—like short-staffed shifts, equipment breakdowns, or POS outages—without impacting the dining room experience.
- Optimized Labor Cost schedule to maintain cost without sacrificing service speed during peek hours.
- Led, mentored and scheduled a team of 15+ FOH employees l, resulting in lower turnover and consistent service standards.
Education
Master of Science - Clinical Child Psychology
Marquette University
Milwaukee, WI 08.2009 - 03.2013
Bachelor of Science - Clinical Child Psychology
Wisconsin Lutheran College
MILWAUKEE , WI 08.2003 - 11.2007
Skills
- Business funding
- Financial analysis
- Cash flow analysis
- Workforce scheduling
Timeline
Food and Beverage Operations Manager
Intercontinental Hotels Group, Ihg
03.2018 - 11.2023
Business Financing
Gold Aquisitions LLC
08.2017 - Current
Master of Science - Clinical Child Psychology
Marquette University
08.2009 - 03.2013
Bachelor of Science - Clinical Child Psychology
Wisconsin Lutheran College
08.2003 - 11.2007