Maricel Mendoza
Chula Vista,CA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Dependable Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Pharmacy
02.2023 - Current
- Make sure to greet patients with a good and respective manner.
- The incumbent will serve as a dispensing pharmacy technician
- Receive and review prescriptions for the full range of pharmaceuticals to include controlled drugs on the formulary.
- Determine type of substance, strength, dosage, and quantity of medication prescription to be dispensed.
- Package and label products and ensure proper handling, storage, and accountability.
- Coordinate with prescriber or pharmacist to clarify issues or problems with dosing, interactions, or instructions.
- Enter or type the prescriptions in the computer system and reviewing profile for allergies, drug/drug or drug/food interactions.
- To make sure that new patient's and drug instruction (s) are properly consult with the Pharmacist on duty on how use of medications.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- To ensure that all prescription(s) if multiple; are the same patients before dispensing.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Certified Pharmacy Techinician
ExpressMed Pharmacy
08.2015 - 11.2015
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
Education
Pharmacy Technician - Pharmacy Technician
Lakewood College
Ohio, IL05.2013
No Degree - Accounting
Guam Community College
Mangilao, GU05.1999
High School Diploma -
Guagua National Colleges
Philippines04.1995
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Calm under pressure
- Bilingual in Tagalog
- Energetic
- Friendly
- Skilled multi-tasker
- Team player
Certification
- CPhT - Certified Pharmacy Technician
- Registered CA Pharmacy Technician - 2013 till present
- Registered Guam Pharmacy Technician - 2015 till 2022
Timeline
Certified Pharmacy Technician
CVS Pharmacy
02.2023 - Current
Certified Pharmacy Techinician
ExpressMed Pharmacy
08.2015 - 11.2015
Pharmacy Technician - Pharmacy Technician
Lakewood College
No Degree - Accounting
Guam Community College
High School Diploma -
Guagua National Colleges