Maricel Torres
Los Angeles,USA
Summary
Parking operations professional with 15 years of experience managing self-park and valet services in medical, commercial, and residential sectors. Demonstrated ability to enhance operational efficiency and improve customer satisfaction. Strong organizational and communication skills, capable of thriving under pressure to meet organizational objectives.
Overview
11
11
years of professional experience
Work History
Field Manager
Parking Concepts Inc
Los Angeles, California
01.2024 - Current
- Supervised daily operations of parking facilities while overseeing valet performance at multiple locations.
- Coordinated schedules and assignments for valets to optimize service delivery.
- Developed efficient valet procedures, enhancing customer satisfaction and operational effectiveness.
- Maintained high service quality standards through implementation of training programs for new valets.
- Set performance goals and delegated tasks to staff effectively.
- Successfully managed customer inquiries and complaints requiring managerial escalation.
- Ensured compliance with safety regulations and company policies within facilities.
- Generated timely reports on special events revenue while summarizing project progress for management.
- Ensured accurate cash deposits to bank for daily revenue management.
AREA MANAGER
REEF PARKING
05.2021 - 02.2024
- Managing the day-to-day operations & employees in Southern Ca.
- Oversaw scheduling, payroll, recruiting, training, and onboarding of staff to ensure operational efficiency.
- Managed retail Simon Portfolio valet operations and parking made easy programs to optimize customer experience.
- Communicated with clients to ensure satisfaction and resolve any concerns regarding parking services. to maintain close communication regarding parking operations.
- Conducted spot audits and facility inspections to maintain compliance and enhance service quality.
- Preparing daily, weekly & monthly financial reports.
Front Office Clerk
Parking Concepts Inc
Los Angeles, California
10.2023 - 01.2024
- Managed front desk operations and provided customer service support.
- Provided excellent customer service to ensure customer satisfaction.
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with inquiries and resolved issues promptly.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Processed parking payments and maintained accurate transaction records to ensure smooth financial operations.
- Managed cash payment processing to ensure accurate financial records., checks, and credit card transactions accurately.
- Verified customer information by collecting and inputting data into the computer system.
- Scanned documents into the computer system for easy retrieval.
- Performed basic bookkeeping tasks such as balancing cash drawers at end of day.
- Trained new staff on company policies and front office procedures.
- Monitored visitor access logs and tracked visitors entering and exiting premises.
- Monitored facility conditions and reported maintenance needs to management for timely resolution.
- Assisted other administrative personnel with overflow work including word processing, data entry.
- Received and screened high volume of internal and external communications.
ROVERING SUPERVISOR
REEF PARKING
05.2018 - 05.2021
- Oversaw daily operations, ensuring seamless workflow during management leave.
- Managed and distributed uniform and supply inventory, supporting team readiness.
- Checking & Auditing daily cashier reports, credit card payments, and monthly payments.
- Verified daily bank deposits & data entries.
- Process key card activation and monthly payments.
Parking Supervisor
REEF PARKING
04.2015 - 01.2020
- Managed HHLA operations at the Howard Hughes Promenade.
- Trained valet attendants and coordinated staffing to align with movie schedules and special events.
- Led maintenance team, delegating projects and tasks to ensure smooth operations.
- Operation included both self-parking and valet.
- Mixed-use property with over 2100 parking stalls.
Skills
- Parking management solutions
- Valet performance oversight
- Operational efficiency
- Compliance assurance
- Revenue optimization
- Financial performance reporting
- Revenue forecasting
- SOP creation
- SOP development
- Policy enforcement
- Staff scheduling tools
- Schedule coordination
- Staff management
- Staff training
- Onboarding development
- Recruitment guidance
- Client relationship management
- Customer issue resolution
- Leading teams successfully
- Employee coaching
- Corrective action generation
- Inventory oversight
- P&L management
- Office applications
- Communication skills
- Role adaptability
Locations
- Westside Pavilion, Los Angeles, CA
- Desert Hills Premium Outlets, Cabazon, CA
- Camarillo Premium Outlets, Camarillo, CA
- Carlsbad Premium Outlets, Carlsbad, CA
- Las Americas Premium Outlets, San Diego, CA
- Ontario Mills, Ontario, CA
- Del Amo Fashion Center, Torrance, CA
- The Outlets at Orange, Orange, CA
- Brea Mall, Brea, CA
- The Shops at Mission Viejo, CA
- Fashion Valley Mall, San Diego, CA
- City of Riverside, CA
- City of San Marcos, CA
- City of Dana Point, CA
- Ivy Station Culver City, CA
- Arrowhead Regional Medical Center
- Empire West Hollywood, CA
- Directors Guild of America Los Angeles, CA
- Cerritos Mall Cerritos, CA
- Lakewood Mall Lakewood, CA
- Santa Monica Place, Santa Monica, CA
Professional Highlights
- Managed & coordinated special events while managing 100+ valets
- Directors Guild of America Foundation Golf Tournament in 2021 & 2022
- NFL Wives 2022 Fashion Charity
- Oversaw the Legoland Valet and Bell Service operations for both hotels
- Managed & direct the holiday program for REEF
- Liaison for the Simon Portfolio in Southern California which includes (4) Premium Outlets and several of their retail centers
- Liason for Macerich Properties
- Assisted with two municipal locations: City of Riverside, City of San Marcos
- Manage the City of Dana Point parking enforcement
- Facilitated the Covid Testing Facility for the Los Angeles Rams
- Orange Internaional Street Fair 2021, 2022, 2023
Timeline
Field Manager
Parking Concepts Inc
01.2024 - Current
Front Office Clerk
Parking Concepts Inc
10.2023 - 01.2024
AREA MANAGER
REEF PARKING
05.2021 - 02.2024
ROVERING SUPERVISOR
REEF PARKING
05.2018 - 05.2021
Parking Supervisor
REEF PARKING
04.2015 - 01.2020