Maricela Arevalo
San Francisco,CA
Summary
Experienced and dedicated bilingual Office Assistant/Front Desk Supervisor with a strong background in the administrative and hospitality industry. Maintaining a professional appearance and demeanor, consistently delivering high-quality results in all assigned tasks. Dependable and quick-learning team player with effective communication and organization skills contributing to seamless operations. Excels in completing tasks efficiently and ensuring customer satisfaction with a focus on quality.
Overview
11
11
years of professional experience
Work History
Office Assistant
Mission Child Care Consortium, Inc.
06.2023 - 03.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
Office Assistant
United Foods & Commercial Workers
05.2021 - 03.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Front Desk Supervisor
Hotel Epik
02.2017 - 03.2020
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Built talented team through hiring and training new associates.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Supervised front office and housekeeping team members, provided constructive feedback, resulting in higher morale and increased employee retention.
Night Shift Supervisor/ Night Auditor
Fashion Boutique Hotel
04.2013 - 12.2017
- Checked in and out hotel guests in a professional and friendly manner using the Room Master PMS System.
- Performed nightly updates to room charges and rates.
- Efficiently resolved guest complaints and ensured that issues were addressed promptly.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Supervised front desk operations to ensure all guests received superior customer service
- Handle all day to day operations in the night shift such as, checking in guests and handling all cash and credit transactions, providing information on tours, restaurants, spa, and fitness centers.
Education
High School Diploma -
Hialeah West Home High School
Miami, FL06.2012
Skills
- Spanish Fluency
- Customer Service
- Office Administration
- File Maintenance
- Schedule Management
- Office Supplies Management
- Multi-line phone proficiency
- Spreadsheet Management
- Event Planning
- Time Management
- Guest Relations
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Mission Child Care Consortium, Inc.
06.2023 - 03.2024
Office Assistant
United Foods & Commercial Workers
05.2021 - 03.2023
Front Desk Supervisor
Hotel Epik
02.2017 - 03.2020
Night Shift Supervisor/ Night Auditor
Fashion Boutique Hotel
04.2013 - 12.2017
High School Diploma -
Hialeah West Home High School
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