Maricela Arevalo
Hialeah
Summary
Experienced and dedicated bilingual Office Assistant/Front Desk Supervisor with a strong background in the administrative and hospitality industry. Maintaining a professional appearance and demeanor, consistently delivering high-quality results in all assigned tasks. Dependable and quick-learning team player with effective communication and organization skills contributing to seamless operations. Excels in completing tasks efficiently and ensuring customer satisfaction with a focus on quality.
Overview
12
12
years of professional experience
Work History
Patient Coordinator
Express Employment Professionals
San Francisco
10.2024 - 04.2025
- Managed patient records using electronic health record systems.
- Facilitated communication between patients and medical staff effectively.
- Handled patient inquiries and resolved issues promptly and professionally.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Coordinated patient appointments and maintained appointment schedule.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
Office Assistant
Mission Child Care Consortium, Inc.
06.2023 - 03.2024
- Maintained confidentiality while managing sensitive and confidential information during administrative tasks.
- Enhanced office efficiency through effective schedule management and organized filing systems.
- Facilitated smooth operations by handling incoming mail, phone calls, and visitor inquiries efficiently.
- Increased customer satisfaction by providing professional front desk support and addressing inquiries promptly.
- Fostered open communication among colleagues to contribute to a positive work environment.
- Prepared and edited documents to ensure accuracy and professionalism in all communications.
- Implemented new digital record-keeping practices to strengthen office organization and accessibility.
- Coordinated meetings and appointments while managing multiple administrative tasks effectively.
Office Assistant
United Foods & Commercial Workers
05.2021 - 03.2023
- Maintained confidentiality while handling sensitive information in administrative tasks.
- Facilitated efficient operations by managing incoming mail, phone calls, and visitor inquiries.
- Expedited document processing through accurate data entry and timely filing practices.
- Prepared and edited documents to ensure precise and professional communication.
- Managed correspondence, ensuring prompt and accurate delivery of information.
- Input data into spreadsheets and databases for effective record-keeping.
- Answered and recorded messages from incoming and outgoing calls for office staff distribution.
- Reviewed files and records to gather information for responding to requests.
Front Desk Supervisor
Hotel Epik
02.2017 - 03.2020
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Built talented team through hiring and training new associates.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Supervised front office and housekeeping team members, provided constructive feedback, resulting in higher morale and increased employee retention.
Night Shift Supervisor/ Night Auditor
Fashion Boutique Hotel
Miami Beach
04.2013 - 12.2017
- Checked in and out hotel guests using Room Master PMS System, maintaining professionalism and friendliness.
- Executed nightly updates to room charges and rates for accurate billing.
- Resolved guest complaints efficiently, ensuring timely issue resolution.
- Generated daily, weekly, and monthly reports to facilitate operational closure and achieve objectives.
- Supervised front desk operations to deliver superior customer service consistently.
- Managed night shift operations, including guest check-ins and cash handling transactions.
- Provided information about tours, restaurants, spas, and fitness centers to enhance guest experience.
Education
High School Diploma -
Hialeah West Home High School
Miami, FL06.2012
Skills
- Spanish fluency
- Electronic health records management
- Appointment scheduling and coordination
- HIPAA compliance
- Patient care management
- Customer service excellence
- Office administration and oversight
- File and document management
- Multi-line phone operation
- Spreadsheet management
- Event planning and coordination
- Time management skills
- Guest relations and support
- Problem solving strategies
Languages
5
Timeline
Patient Coordinator
Express Employment Professionals
10.2024 - 04.2025
Office Assistant
Mission Child Care Consortium, Inc.
06.2023 - 03.2024
Office Assistant
United Foods & Commercial Workers
05.2021 - 03.2023
Front Desk Supervisor
Hotel Epik
02.2017 - 03.2020
Night Shift Supervisor/ Night Auditor
Fashion Boutique Hotel
04.2013 - 12.2017
High School Diploma -
Hialeah West Home High School