Maricela Armendariz
West Covina,CA
Summary
Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
23
23
years of professional experience
Work History
Credit Representative II
Landsafe Credit, Bank of America
Pasadena, CA
06.2005 - 12.2014
- Restore and correct inaccuracy of LSC's merge reports retrieved by the credit bureaus.
- Ensure LSC complies with all Fannie Mae, Freddie Mac and the Fair Credit Reporting Act (FCRA) standards.
- Responsible and able to identify error codes and interpret all data on a credit report to the consumer.
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
- Train new associates.
- Call creditors to obtain a trade line update and research disputed items .
- Resolve any branch issues regarding outstanding credit requests.
- Conduct daily status calls to each customer and generate a daily status report.
Teller and Member service Representative
United Catholics Federal Credit Union
West Covina, Ca
09.2003 - 03.2005
- Teller service.
- Open new savings and checking accounts for new and existing members.
- Open IRA accounts for members.
- Assisted loan officers with new loans and credit reports.
- Provide products and services to members.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Reviewed files, records and other documents to obtain information and respond to requests.
Credit Processor
CoreLogic
Pasadena, CA
12.2014 - Current
- Provide customers with creditor report updates.
- Answered product questions with up-to-date knowledge of credit reporting.
- Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives.
- Conduct daily status calls to each customer and generate a daily status report.
- Responsible and able to identify error codes and interpret all data on a credit report to the consumer.
- Prepare and distribute reports as required by Divisional Supervisor.
Education
High School Diploma - undefined
West Covina High School
1990
Skills
- Account management
- Operations analysis
- Partnership accounting
- Strong interpersonal skills
- Customer relations
- Customer-oriented
- High level of accuracy
- Strong customer relations
Timeline
Credit Processor
CoreLogic
12.2014 - Current
Credit Representative II
Landsafe Credit, Bank of America
06.2005 - 12.2014
Teller and Member service Representative
United Catholics Federal Credit Union
09.2003 - 03.2005
High School Diploma - undefined
West Covina High School