Customer Service Representative
Jesus Duron
TaskUs
San Antonio,TX
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteLocation:
San Antonio, TXOpen to relocation:
NoSummary
Experienced customer service professional with a strong background in account verification, CRM documentation, and complex issue resolution. Known for accurate records, clear communication, and reliable support across high-volume service environments.
19
Years of experience
Work History
Credit Card Account Service Representative
8 Years 1 Month- Resolved customer account issues by applying TaskUs support procedures and service standards, enhancing customer satisfaction.
- Answered customer questions through inbound and outbound phone calls.
- Verified account details and updated records to support accurate TaskUs service delivery.
- Maintained positive account relationships through regular contact and expert service, fostering client loyalty.
- Addressed account issues through effective research, problem-solving, and solution development, ensuring timely resolutions.
- Coordinated with internal teams to support customer service and account needs.
- Collaborated with other departments to resolve complex customer issues quickly.
- Documented service notes and follow-up actions in TaskUs systems.
- Entered service requests into CRM and ticketing systems for TaskUs clients.
- Applied company scripts and policies during routine customer interactions.
- Sales quota also met when required under other campaign obligations at TaskUs as we handled several clients.
- Service support in both English and Spanish.
Patient Service Representative
6 Years 11 Months- Handled inbound patient calls regarding billing, statements, and account questions.
- Answered incoming calls in a professional manner.
- Verified insurance eligibility and coverage details for patient accounts.
- Collected patient information and updated records for accurate service access.
- Managed MedData patient registration and demographic updates in electronic records.
- Resolved patient concerns while following HIPAA and MedData privacy standards.
- Assisted clients with federal and state funded medical programs for date of service coverage.
- Assisted with the completion of medical forms and records.
- Reviewed patient accounts for accuracy on a regular basis.
- Service support in both English and Spanish.
Patient Service Representative
4 Years 6 Months- Guided patients through medical claim processing for date of service coverage, ensuring compliance with federal and state funded medical programs.
- Verified insurance eligibility and coverage details for patient accounts.
- Assisted patients with the disability claim process.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative tasks such as filing and photocopying to maintain organized patient records.
- Obtained proper authorization and identification to release confidential medical records.
- Utilized customer service skills and system knowledge
- Service support in both English and Spanish.
Education
High School Diploma
Skills
Account management
CRM management
Account verification
Insurance eligibility
HIPAA compliance
Ticket management
Call management
Account resolution
Problem solving
Attention to detail
Effective communication
Customer service
Bilingual support in Spanish
Timeline
Credit Card Account Service Representative
TaskUs
09.2018 - 10.2026
Patient Service Representative
MedData
08.2012 - 07.2019
Patient Service Representative
The Mars Group
08.2007 - 02.2012
Memorial High School
High School Diploma