MARICELA AYALA

ssign loads to drivers based on designated location and routes.

• Assist other dispatchers in other lines of business when someone is out of the office
• Train new dispatchers for commercial line of business
• Conduct route audit and data analysis
• Route and schedule all permanent hauls for the commercial line of business
• Reply to all internal and external email correspondence
• Works closely with supervisors regarding driver safety, route standards, key performance metrics, and scheduling
• Review all route sheets and Vehicle Condition Reports for accuracy
• Assists with researching commercial missed pick-ups by examining the root cause of each failed service commitment.

• Communicate with the builders to meet deadlines
• Prepared estimated Closing disclosures for lenders review and approval
• Ordered all payoff's involved in transactions, property tax certificates, HOA resale certificates, and municipality lien status, and/or release
• Researched customer files and prepared real estate closing documents
• Submitted documents to lender after closing to obtain funding authorization and balancing
• Constant communication with buyer and realtor to update on progress of their closing.

• Answering incoming calls, directing lenders, buyers and realtors to assigned Assistant
• Disbursing of checks
• Data entry of lender information, title request and new contracts
• Greeting clients and taking information before their signing of escrow.

• Made sure contracts were in compliance before processing customer orders
• Assist team members with questions on processing orders
• Order entry for sales and contacting customer for installation
• Training other team members that have just entered the position.

• Prepare all notices of default as per terms of deed of trust on mortgage
• Complying with mortgage regulatory requirements to ensure that demand letters are sent accordingly to SOP’s
• Work with high risk states and send out notice of default letters
• Distribute workloads to associates for appropriate states
• Assisted on training new employees
• Responsible for registering of state notices.

• Working with Wells Fargo Portfolio states to send demand notices before foreclosure
• Sending out New York demand and state notices to customers.

• Greet guests, escort them to their tables and provide menus
• Inspect dining room and make sure it is neat and ready for guest to be seated
• Schedule reservations and assist with setting up parties.

• Customer service, recognizing and meeting insurance needs for each individual customer
• Custom tailoring of each policy with ancillary products to meet individual needs
• Establishing relationships with each customer, making sure they feel welcome and part of our Direct Family
• Marketing to different businesses to establish a relationship and establish clientele in the area
• Quote, sell and service various products that Direct Auto offers
• Product awareness, features and advantages of ancillary products
• Handled customer escalated problems and answer questions.

• Managed 4 tellers and 1 personal banker on sales and operations
• In charge of training new hires on compliance and procedures
• Coached and praised associates in the banking center
• Minimized risk and daily duties that needed to be done to ensure compliance with federal regulations
• Handled escalated problems; dealt with irate customers and came out with a solution to the problem
• Monthly employee schedules
• Managed banking center in manager’s absence
• Personal banker duties when needed.

• Provide new and existing customers the opportunity to enhance banking needs
• Monitored daily and weekly sales to ensure individual and banking center goals were met
• Utilize note taking tool for cross selling to our customers
• Teller duties when needed.

• Worked with customers daily
• Answered questions and referred proper banking needs to existing and new customers
• Accepted and processed customer deposits, loan payments and basic teller duties
• Met and exceeded sales goals
• Managed large amounts of cash for business customers.