Maricela Flores
Riverton,UT
Summary
Dynamic Customer Service Representative with a proven track record at Southwest Airlines, adept at resolving conflicts and enhancing client retention. Skilled in active listening and critical thinking, I excel in managing high-pressure situations, ensuring customer satisfaction through effective problem resolution and accurate information delivery. Committed to fostering positive customer relations.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
01.1994 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed customer concerns with care, fostering increased client retention.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Pastoral Theology -
04.2017
06.1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of [Number] staff members.
Work Preference
Work Type
Full TimePart TimeInterests
Traveling, camping, spending time with family and friends
Timeline
Customer Service Representative - Southwest Airlines
01.1994 - 04.2025
University of Dallas - Pastoral Theology ,
West High - ,
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