Maricela Landazuri Bonilla
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service
Go Lickitty
01.2021 - 09.2024
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Created and maintained detailed database to develop promotional sales.
Laundry Attendant
My Laundry Room
01.2021 - 08.2024
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Tested machines and made minor adjustments, keeping equipment functional.
Airbnb Housekeeper
Housekeeping
01.2021 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Maxine Waters Employment Preparation Center
Los Angeles, CASkills
- Complaint Handling
- Team Collaboration
- Customer Engagement
- Relationship Building
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Customer service excellence
- Calm Under Pressure
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service
Go Lickitty
01.2021 - 09.2024
Laundry Attendant
My Laundry Room
01.2021 - 08.2024
Airbnb Housekeeper
Housekeeping
01.2021 - 08.2024
Maxine Waters Employment Preparation Center
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