Maricela Martinez
Ontario,CA
Summary
Dynamic, reliable, bilingual in English and Spanish dedicated professional with experience at International House of Pancakes, excelling in cash handling and guest relations. Proven ability to enhance customer satisfaction through efficient service and strong multitasking skills, contributing to increased repeat business and a welcoming dining atmosphere. Committed to maintaining high cleanliness standards and food safety practices.
Overview
32
32
years of professional experience
Work History
Food Server
International House Of Pancakes
Rancho Cucamonga, CA
09.1993 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Improved customer satisfaction with quick and accurate order taking.
- Increased repeat business by establishing personal rapport with regular customers.
- Executed daily opening and closing procedures, maintaining operational efficiency.
- Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Dental Assistant
Creating Smiles Dentistry
Fontana, CA
05.2011 - 10.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled and confirmed patient appointments.
Education
Alta Loma High School
Rancho Cucamonga, CA05.1994
Skills
- Cash handling
- Professional attitude
- Order taking
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food safety practices
- Service prioritization
- Order accuracy
- Guest relations
- POS system operations
- Allergy awareness
- Dining area maintenance
- High volume dining
- Food spoilage prevention
- Tableside service
- Dining customer service
- Check payment processing
- Team player
- Cleaning and sanitizing
- Reliable and responsible
- Transactions and cash handling
- Table bussing
- Table monitoring and turnover
- Order delivery practices
- Fast learner
Timeline
Dental Assistant
Creating Smiles Dentistry
05.2011 - 10.2021
Food Server
International House Of Pancakes
09.1993 - Current
Alta Loma High School