Maricela Morales
Palestine,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Lewis Tree, Inc.
02.2015 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Receptionist
Florida Gastroenterologist
08.2006 - 07.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Cashier responsibilities, POS with debit or credit card. Cash payments. Checks
Customer Service Call Center Representative
Bank Of America
08.1998 - 07.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Handles inquiries on checking accounts, saving accounts.
- Loan maintenance, loan application start ups.
Education
Primary Education
Pan American University
Edinburg, TXCertification Of Bookkeeping - Financial
South Texas Vocational School
Brownsville, TXHigh School Diploma -
Los Fresnos High School
Los Fresnos, TX05.1983
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Lewis Tree, Inc.
02.2015 - 02.2016
Front Desk Receptionist
Florida Gastroenterologist
08.2006 - 07.2010
Customer Service Call Center Representative
Bank Of America
08.1998 - 07.2004
Primary Education
Pan American University
Certification Of Bookkeeping - Financial
South Texas Vocational School
High School Diploma -
Los Fresnos High School