Maricela Rodriguez
San Diego,CA
Summary
Dynamic customer service professional with a proven track record at ACE Cash Express Inc., adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed store operations at Payday Money Centers, ensuring a safe environment while fostering positive relationships and achieving high customer satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
ACE Cash Express Inc.
11.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Store Manager
Payday Money Centers
03.2003 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Chula Vista High School
Chula Vista, CA05-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ACE Cash Express Inc.
11.2023 - 08.2024
Store Manager
Payday Money Centers
03.2003 - 09.2023
High School Diploma -
Chula Vista High School
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