Maricela Rodriguez

• Delivered a polished, patient‑centered first impression by managing check‑in with precision, professionalism, and a strong understanding of clinical workflows.

• Verified insurance eligibility, benefits, prior authorizations, and referrals across Medicaid, Medicare, and commercial payers, preventing claim denials and supporting clean billing.

• Conducted detailed financial discussions, explaining copays, deductibles, and out‑of‑pocket estimates in clear, empathetic language to improve patient understanding and satisfaction.

• Entered and updated patient demographics, insurance data, and clinical documentation in the EHR with exceptional accuracy, supporting compliance and seamless continuity of care.

• Coordinated appointment scheduling.

• Triaged patient concerns at the front desk and over multi‑line phone systems, routing clinical questions appropriately and resolving administrative issues quickly.

• Collaborated closely with clinical, radiology and billing teams to clarify orders, correct documentation, and maintain smooth daily operations.

• Assisted Spanish‑speaking patients by providing culturally sensitive bilingual communication, improving access, reducing confusion, and strengthening patient trust.

• Processed payments, reconciled daily balances, and maintained accurate financial logs in alignment with clinic policies and compliance standards.

• Protected patient privacy by strictly adhering to HIPAA guidelines and maintaining confidentiality in all verbal and written communications.

• Collaborated team leaders to streamline workflow processes, enhance patient throughput, and improve coordination between front office, technologists.

• Collaborated with multidisciplinary team to develop personalized treatment plans for patients
• Implemented safety protocols to ensure a clean and safe environment for patients and staff.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Delivered therapeutic massage treatments including deep tissue, rehabilitative, and relaxation techniques to support pain reduction, mobility improvement, and patient well‑being.
• Applied therapeutic modalities such as electrodes for muscle stimulation to assist with pain management, neuromuscular re‑education, and soft‑tissue recovery under provider direction.
• Utilized hot packs and heat therapy to relax musculature, increase circulation, and prepare targeted areas for manual therapy or clinical procedures.
• Assessed patient comfort, response to treatment, and contraindications to ensure safe, effective, and individualized care.
• Educated patients on after‑care, stretching, and self‑management techniques to support long‑term therapeutic outcomes.
• Maintained a clean, compliant, and calming treatment environment aligned with OSHA, HIPAA, and clinic safety standards.
• Documented treatments, patient responses, and modality usage accurately to support continuity of care and proper billing.

• Assessed patient history, pain patterns, and symptoms changes to help guide, and individualized treatment plan.
• Assisted therapists in implementing treatment plans for patients recovering from orthopedic surgeries
• Maintained cleanliness and organization of therapy equipment and treatment areas
• Prepared patients for therapy sessions, ensuring comfort and understanding of procedures
• Educated patients on exercises and home care routines to enhance recovery
• Monitored patient progress, providing feedback to therapists during sessions.
• Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
• Assisted patients with exercises and rehabilitation activities to enhance recovery.

• Provided bilingual (English/Spanish) communication, translating the doctor’s findings, treatment plans, and clinical instructions to ensure patient understanding, comfort, and compliance.

• Delivered therapeutic massage sessions including deep tissue, rehabilitative, and relaxation techniques to support pain relief, mobility improvement, and musculoskeletal recovery.

• Administered electrotherapy using electrodes to assist with muscle stimulation, pain control, and soft‑tissue rehabilitation under provider supervision.

• Performed light therapy/photobiomodulation to promote tissue healing, reduce inflammation, and enhance recovery outcomes.

• Applied kinesio taping techniques to stabilize joints, support injured tissues, and improve functional movement patterns.

• Provided ice therapy and cryotherapy for acute pain, swelling reduction, and post‑treatment recovery.

• Assisted with decompression therapy, monitoring patient comfort, equipment settings, and safety throughout spinal traction sessions.

• Performed X‑ray procedures, including patient positioning, safety preparation, and workflow coordination with the provider.

• Educated patients on clinic‑approved dietary supplements, explaining benefits and proper usage as part of the doctor’s recommended care plan.

• Promoted therapeutic equipment, including posture supports, rehab tools, and home‑care devices to enhance long‑term wellness and treatment outcomes.

• Recommended and demonstrated decompression pillows and cervical support products, ensuring proper use for spinal alignment and neck pain relief.

• Ensured a clean, safe, and welcoming clinical environment aligned with OSHA, HIPAA, and chiropractic practice standards.

• Demonstrated exceptional accuracy and thoroughness in all administrative, clinical support, and documentation tasks, ensuring compliance with organizational, Medicaid/Medicare, and HIPAA standards.

• Served as a professional, patient‑centered Medical Receptionist as needed, managing front‑desk operations including check‑in/check‑out, insurance verification, appointment scheduling, and multi‑line phone systems.

• Explained procedures, imaging steps, and visit expectations in clear, compassionate language to reduce patient anxiety, improve understanding, and promote full cooperation during exams or treatments.