Maricela Salinas

Work History

Santa Fe Foods

Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Described product and service details to customers to provide information on benefits and advantages.
Streamlined call handling processes for improved efficiency and reduced wait times.
Facilitated successful cross-departmental communication to ensure seamless coordination in resolving customer inquiries.
Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
Collaborated with team members to achieve monthly sales targets through upselling strategies.
Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
Assisted in training new hires, sharing best practices for exceptional customer service delivery.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.

Round Table Pizza, Inc

04.2010 - 07.2017

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.