Maricela Zamarripa

• By quickly identifying risky, complex transactions and taking appropriate action, I prevented multiple losses that totaled more than one hundred thousand dollars for our company.

• Prepared the branch and delivered exceptional scores in annual audits.

• Mentored, coached, and inspired training for tellers and bankers with at least five members in different regional locations, resulting in a successful sales team that exceeded quarterly metrics.

• Partnered with HR, Management, and other department heads to produce technical procedures for the company.

Recruited, retained, and grew a high-potential team that surpassed the goals given by the company.

• Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.

• Prepared the branch and delivered exceptional scores in annual audits.

• Maintained top performer for three quarters in NPS scores for member satisfaction.

• Mentored, coached, and inspired training for tellers and bankers with at least five members in different regional locations, resulting in a successful sales team that exceeded quarterly metrics.