Maricely Rivera
Marengo,IL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
14
14
years of professional experience
Work History
Prescription Coordinator
Dr. Richard Lam
05.2022 - Current
- Enter patient data
- Perform audits for controlled medications
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Pharmacy technician
Walgreens Pharmacy
05.2013 - 09.2018
- Routinely operated Electronic Health Record (EHR) system
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Verified patient data and billing information
- Strictly maintained customer and patient confidentiality
- Labeled all products appropriately, including cautionary and auxiliary labels
- Communicated with all customers and staff in pleasant and professional manner .Consistently upheld proper pharmacy and general safety procedures and standards.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment
Senior Beauty Adviser
Walgreens
06.2011 - 05.2013
- Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed store, which included counting cash drawers
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for entire store
- Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote company brand
- Consulted with customers on latest styles and trends. Collaborated with customer service team members to give exceptional service throughout entire shopping and purchasing experience
Costumer Service
AutoZone
10.2009 - 06.2011
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Communicated merchandise needs and issues to appropriate supervisors in timely fashion. Processed shipments and maintained organized stock shelves
- Unloaded trucks, stocked shelves and carried merchandise out on floor for customers. Marked clearance products with updated price tags
- Held each team member accountable for achieving brand and performance goals.
Education
High School Diploma -
Larkin High School
Elgin, IL05.2005
Skills
- Team Collaboration
- Customer Service
- Able to grasp new concepts quickly
- Spanish Interpreting
Languages
Spanish
Timeline
Prescription Coordinator
Dr. Richard Lam
05.2022 - Current
Pharmacy technician
Walgreens Pharmacy
05.2013 - 09.2018
Senior Beauty Adviser
Walgreens
06.2011 - 05.2013
Costumer Service
AutoZone
10.2009 - 06.2011
High School Diploma -
Larkin High School
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