Maricely Santiago Cuevas
385 Hibiscus Dr. Poinciana
Summary
Dynamic operations manager with expertise in team leadership and strategic planning. Recognized for improving employee accountability and performance through effective training and development. Skilled in project planning and proficient in office software, while fostering a positive workplace culture and driving operational success.
Overview
6
6
years of professional experience
Work History
Lead Server
Real Manage
11.2024 - 04.2025
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Operations Manager
Mulch Inc
01.2019 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Scheduled employees for shifts, taking into account customer and employee strengths.
Education
Business Accountancy
UPRA
Puerto Rico05-2015
High School Diploma -
Santiago R. Palmer
Puerto Rico05-2012
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Succession planning
- Computer operations management
- Documentation skills
- Project planning
- Proficient in office software such as Excel, Word, and other related applications
- Time management
- Strategic planning
Timeline
Lead Server
Real Manage
11.2024 - 04.2025
Operations Manager
Mulch Inc
01.2019 - 07.2024
Business Accountancy
UPRA
High School Diploma -
Santiago R. Palmer
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