Mari Cruz Montoya
Harlingen
Summary
Dedicated customer service representative with expertise in active listening and problem resolution. Proven ability to enhance customer satisfaction through effective communication and relationship building.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies (ACT)
03.2025 - Current
- Communicated constantly through chat with my peers regarding any issues with the members for further assistance.
- Answered inbound calls to assist members with any fraudulent activity on their account.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Learned company products and services to deliver knowledgeable support during customer interactions.
- Utilized customer relationship management (CRM) software to track and manage client communications effectively.
- Adapted quickly to new procedures, enhancing personal efficiency in daily tasks and responsibilities.
Customer Service Representative
INNOTECH SMARTPHONE REPAIRS
06.2025 - 09.2025
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Utilized CRM software to document interactions and track customer issues.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Provided product information, guiding customers in making informed decisions.
- Maintained knowledge of company products and services for effective support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Electrical Engineer
H2MG & Associates Inc
10.2019 - 05.2022
- Assisted in designing electrical systems for various projects, ensuring compliance with safety standards.
- Participated in team meetings to discuss project progress, challenges, and solutions effectively.
- Maintained accurate documentation of engineering processes and project developments for future reference.
- Engaged in continuous learning through professional development courses in electrical engineering principles and technologies.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
- Utilized AutoCAD software for drafting technical drawings and schematics of electrical layouts.
- Collaborated with senior engineers on project specifications and design modifications to improve efficiency.
Education
Associate of Science - Architectural Engineering
Texas State Technical College
Harlingen, TX12-2015
High School Diploma -
Early Collage High School
Harlingen, TX12-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
Timeline
Customer Service Representative
INNOTECH SMARTPHONE REPAIRS
06.2025 - 09.2025
Customer Service Representative
Advanced Call Center Technologies (ACT)
03.2025 - Current
Electrical Engineer
H2MG & Associates Inc
10.2019 - 05.2022
Associate of Science - Architectural Engineering
Texas State Technical College
High School Diploma -
Early Collage High School