Marie Alexander
Cordova,TN
Summary
Experienced 911 dispatcher with 21 years in emergency response. Expertise in managing high-pressure situations while effectively documenting incidents and coordinating with first responders. Strong communication skills enhance collaboration across multiple departments, ensuring efficient operations. Proven track record of maintaining composure and providing clear guidance during critical emergencies, contributing to successful outcomes.
Overview
19
19
years of professional experience
Work History
ERCO
Memphis Police
MEMPHIS, TN
09.2023 - Current
- Maintained accurate records of all incoming calls, noting key details such as caller's name, location, and nature of the emergency.
- Provided clear instructions to callers during critical situations.
- Provided support to callers by calming them down, providing instructions, and reassuring them of help.
- Operated multi-line phone systems to receive emergency calls.
Police Dispatcher
University of TN Health Science Center
MEMPHIS, TN
12.2020 - 09.2023
- Responded calmly to high-pressure situations while managing multiple calls.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Operated communication systems to maintain clear contact with officers in the field.
- Monitored radio channels for updates and ensured timely response to emergencies.
Police Dispatcher
Shelby County Sheriff Department
Memphis, TN
02.2006 - 12.2017
- Monitored emergency calls and prioritized responses based on urgency.
- Provided critical information to officers in the field for effective response.
- Maintained accurate records of calls and dispatched services for reference.
- Assisted in training new dispatchers on procedures and protocols.
- Responded calmly to high-pressure situations while managing multiple calls.
Education
Some College (No Degree) - General Studies
Southwest Tennessee Community College
Memphis, TNSkills
- Dispatch software
- Emergency response
- Call prioritization
- Communication systems
- Data entry
- Training new staff
- Problem solving
- Attention to detail
- Friendly, positive attitude
- First Aid/CPR
Accomplishments
- Multiple evaluations exceeding expectations
- Call Taker of the year
- Highest Quality Assurance
- Commendation for Outstanding Performance
Timeline
ERCO
Memphis Police
09.2023 - Current
Police Dispatcher
University of TN Health Science Center
12.2020 - 09.2023
Police Dispatcher
Shelby County Sheriff Department
02.2006 - 12.2017
Some College (No Degree) - General Studies
Southwest Tennessee Community College
Similar Profiles
Anthony Vasques PalmaAnthony Vasques Palma
Police Service Technician at Memphis PolicePolice Service Technician at Memphis Police
Dustin BeardDustin Beard
Police Officer at Memphis PolicePolice Officer at Memphis Police
Alishia JacksonAlishia Jackson
911 Emergency Dispatcher at Memphis Police911 Emergency Dispatcher at Memphis Police
Kimberly PateKimberly Pate
Market Liaison/ Special Projects Administrator at Signature HealthCARE LLCMarket Liaison/ Special Projects Administrator at Signature HealthCARE LLC
Robert ArtisRobert Artis
Shift Manager at Popeyes ChickenShift Manager at Popeyes Chicken