Marie Alexandre Dorenald
Miami,FL
Summary
Adept at patient-focused care and clinical documentation, my tenure at 1 Hotel South Beach honed my exceptional customer service skills, ensuring outstanding guest experiences. My background merges healthcare proficiency with acute customer service, showcasing my ability to thrive in fast-paced environments and maintain calm under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Runner
1 Hotel South Beach
05.2016 - 01.2024
- Greeted customers and provided outstanding customer service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room and bar areas for signs of overcrowding.
- Greeted customers and provided menus upon arrival to the dining room.
Education
Certificate - Health Care Administration
Medical Assistant
Hialeah, FL02-2021
Bachelor of Arts - Pedagogy
Ecole Normale Primaire University
Haiti, Port-au Prince 01-2008
Skills
- Check-in coordination
- Phlebotomy
- Medical office administration
- Patient-focused care
- Calm and level-headed under duress
- Patient-handling equipment
- Therapeutic procedures
- Immunization administration
- Wound care specialist
- Clinical documentation
- Respiratory therapy functions
- Clinical trial support
- Medical terminology proficiency
- Vital signs monitoring
- Infection control procedures
- Sterilization techniques
- Valid [state] driver's license
Certification
- Emergency Oxygen Administration – Emergency First Response Corporation.
- First Aid Certification - American Red Cross or St John Ambulance.
- Mental Health First Aid Certification – Mental Health First Aid USA.
- Workplace Harassment Prevention Certificate – U.S. Equal Employment Opportunity Commission or Similar Organizations.
- Customer Service Certification - National Retail Federation (NRF).
- Diversity and Inclusion Certificate Program – Cornell University ILR School or similar organizations.
Languages
French
Full Professional
English
Full Professional
Timeline
Food Runner
1 Hotel South Beach
05.2016 - 01.2024
Certificate - Health Care Administration
Medical Assistant
Bachelor of Arts - Pedagogy
Ecole Normale Primaire University
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