Marie Allen
Rocklin,CA
Summary
Results-driven Branch Manager with over 12 years of experience in the banking industry. Proven employee engagement with a passion for developing leaders. Gifted at building healthy employee and customer culture.
Overview
12
12
years of professional experience
Work History
Branch Manager
SAFE Credit Union
11.2017 - Current
- Managed 7 FTE at Lincoln and 14 FTE at Citrus Heights with 100% employee retention
- Consistently exceed service goals
- Observe and provide coaching to all employees
- Introduce fun, collaborative Saturday meetings to promote engagement
- Meet deadlines by proactively managing individual and team tasks and streamlining processes
- Assess employee performance and developed improvement plans
- Consistently coach team to higher management levels
Assistant Branch Manager
SAFE Credit Union
05.2016 - 11.2017
- Performed weekly and monthly branch audits
- One-on-one coaching sessions with employees for sales and performance improvement
- Manage branch traffic to ensure high level of member service
- Provide coaching to tellers propelling some to top performer status
Branch Supervisor
SAFE Credit Union
06.2015 - 05.2016
- Recognized as a top performer quarterly and annually as an ASR
- Received multiple positive member feedback emails and multiple 100% member surveys
- Coached underperforming MSRs resulting in exceeded goals
Account Service Representative / Work Team Lead
SAFE Credit Union
10.2012 - 06.2015
- Recognized as a top performer as an,
- Trained new MSRs in sales and operations processes
Member Service Representative
SAFE Credit Union
11.2011 - 10.2012
- Recognized as a top performer
- Trained new MSRs in sales and operations processes
Education
High School Diploma -
Antelope Charter School
AntelopeSome College (No Degree) -
Sierra College
Rocklin, CASkills
- Top employee retention in 2022 and 2023
- Received top large branch OSAT rating
- Great at building member loyalty
- Helped many employees advance their career with SAFE
- Coaching and mentoring leadership teams
- Organize team building events that improve morale
- Achieves high self-assessment excellence
- Lead meetings that create a positive work environment and improve performance
- Develop creative incentives for team to expand sales
Timeline
Branch Manager
SAFE Credit Union
11.2017 - Current
Assistant Branch Manager
SAFE Credit Union
05.2016 - 11.2017
Branch Supervisor
SAFE Credit Union
06.2015 - 05.2016
Account Service Representative / Work Team Lead
SAFE Credit Union
10.2012 - 06.2015
Member Service Representative
SAFE Credit Union
11.2011 - 10.2012
High School Diploma -
Antelope Charter School
Some College (No Degree) -
Sierra College
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