Marie Ange Cruz
Natick,MA
Summary
Dedicated and hard working professional leader, CDATL and CDTL graduate with a strong passion to build an inspiring and encouraging environment. Talented and well-organized and proactive retail professional with good communication skills and positive attitude problem-solver with enthusiastic personality and excited to share my experience and skills with the team to promote business success.
Overview
6
6
years of professional experience
Work History
Whole Body Associate Team Leader
Whole Foods Market
09.2021 - Current
- Work with the team to maintain a clean and positive environment with the purpose of satisfying and delighting our customers.
- Learned how to write orders in order to assist with ordering and inventory management.
- Works with the team to provide excellent store layout and product merchandising planning for upcoming sales.
- Assists my Team Leader with making the team's schedules and Attendance tracking and Took over team business reviews.
- Took over our communication board and updated temp log, back stock log and date checking lists.
- Coached our team members on how to utilize insights and the Whole Body SharePoint.
- Acted as Team Lead in Team Leader's Absence, Overseeing daily operations, Metrics, Schedule and Team performance.
- Volunteered to help with welcome tours in Store trainer's absence and continuously help customer service whenever needed.
- Graduated CDTL Program and currently participating in. Guild program to learn Spanish.
Store Support Supervisor
Whole Foods Market
12.2020 - 09.2021
- Provided excellent customer service by answering questions to the best of my ability.
- Cash handling and Cash up duties and Led team huddles and circle meetings.
- Ran the sales floor, ran breaks for team members, and overall management of Front End where Leadership was not present.
- Graduated from CDATL program and proud I improved my self-confidence.
- Trained and coached successful new hires.
- Created a highly effective communication program that significantly impacted efficiency and improved operation.
- Got promoted from Supervisor to Associate Team Leader in less than 12 months.
Store Support Team Trainer
Whole Foods Market
08.2019 - 12.2020
- Trained new hires and Ran weekly training reports to ensure 100% team compliance.
- Worked closely with supervisors to complete team members' trainings.
- Updated code books and communicated reminders.
Prepared Foods Supervisor
Whole Foods Market
- Provided excellent service to every customer by giving them immediate and undivided attention.
- Ensured fresh and appealing displays by keeping cases and salad hot bars clean and well stocked.
- Ensured that all customer selections are weighed, priced and properly packaged.
- Prepared sandwich pizzas and other prepared foods for customers according to their orders.
- Fulfilled closing duties by making sure all stations are clean and covered to ensure food safety.
Education
High School Diploma -
IPRC Ngoma
Rwanda11-2017
Skills
- Strong customer service skills
- CDATL and CDTL Graduate
- Delegation and Supervision
- New hire coaching and training
- Task delegation and Team work
- Cash Handling
- Multitasking and Prioritizing
- Team management and Excellent communication
- Calm and Hardworking
- Outlook, MS Word and MS Excel
Languages
Kinyarwanda
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Whole Body Associate Team Leader
Whole Foods Market
09.2021 - Current
Store Support Supervisor
Whole Foods Market
12.2020 - 09.2021
Store Support Team Trainer
Whole Foods Market
08.2019 - 12.2020
Prepared Foods Supervisor
Whole Foods Market
High School Diploma -
IPRC Ngoma