Marie Black
Florence,MS
Summary
Passionate Medical Assistant with more than 7 years of healthcare industry success. Guided patients through process of receiving medical attention, handling case files and advising on nature of condition and need for physician consultation. Dedicated to restoring health and improving quality of life.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
University of Mississippi Medical Center
03.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Answered phone calls and messages for 14 Ophthalmology Physicians at UMMC, scheduling appointments, and handling patient inquiries.
Certified Pharmacy Technician
Polk's Pharmacy
12.2023 - 03.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
Office Manager
State Farm
05.2022 - 09.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Assistant
Merit Health Lakeland Primary Care Clinic
03.2022 - 10.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Phlebotomist
Merit Health River Oaks Hospital
01.2021 - 03.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
Triage Medical Assistant
Florence Family Medicine
03.2014 - 05.2020
- Supported clinic administration tasks such as scheduling appointments, updating patient records, and coordinating referrals to specialists when necessary.
- Exhibited strong interpersonal skills while interacting with diverse patient populations, fostering a welcoming and supportive environment for all individuals seeking medical care.
- Educated patients on aftercare instructions and follow-up appointments, promoting long-term health management strategies.
Education
Associate of Applied Science - Dental Assisting
Hinds Community College
Jackson, MS07.2011
High School Diploma -
Clinton High School
Clinton, MS05.2007
Certification
- CPhT - Certified Pharmacy Technician
- Certified Dental Assistant
Timeline
Medical Office Assistant
University of Mississippi Medical Center
03.2024 - Current
Certified Pharmacy Technician
Polk's Pharmacy
12.2023 - 03.2024
Office Manager
State Farm
05.2022 - 09.2023
Medical Assistant
Merit Health Lakeland Primary Care Clinic
03.2022 - 10.2022
Phlebotomist
Merit Health River Oaks Hospital
01.2021 - 03.2022
Triage Medical Assistant
Florence Family Medicine
03.2014 - 05.2020
Associate of Applied Science - Dental Assisting
Hinds Community College
High School Diploma -
Clinton High School