Summary
Overview
Work History
Skills
Work Availability
Timeline
AccountManager

MARIE BONETTO

Customer Service Specialist
Paducah,KY

Summary

Professional Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Knowledgeable and dedicated customer service professional Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Customer Service Specialist

PepsiCo
Phoenix, AZ
02.2006 - 10.2022
  • I worked for (PepsiCo) for the last 16 years selling Hispanic Cookie/Snacks into large, small and C stores (Wal-Mart, Kroger Circle K & 7-11)
  • Increased sales and brand awareness of our cookies/crackers & snacks.
  • Demonstrated interpersonal and communication skills, both written and verbal
  • Provided high-quality exceptional customer service including resolving product issues
  • Met key performance metrics such as sales, productivity and quality requirements
  • Identified sales opportunities and achieved monthly quotas
  • Remained flexible to constantly changing business demand.
  • Performed monthly audits/surveys of our products and competitor's items
  • Processed orders, maintained inventory and followed up with customers on status and ship dates
  • Suggested additional products/merchandise to compliment customer's needs
  • Kept merchandise/product stocked on shelves and priced corrects.
  • Mentored new employees on procedures and policies to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed and maintained key relationships with customers and businesses through effective communication strategies and interpersonal skills.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Scheduled recategorization of merchandise to maintain corporate compliance and satisfy shelf standards.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.
  • Assisted in training of new hires on organizational procedures, policies and sales.

Medical Biller/Customer Service Specialist

Coastal Air Care
Brea, CA
01.2002 - 04.2005
  • Answered in coming calls interacting and giving detailed, personalized, friendly and polite services to ensure customer satisfaction.
  • Set up new patient accounts as well as made appointments for home visits
  • Submitted claims to Medicare/Medical & Private Insurance Companies for DME for at home use
  • Maintained strong company product and service knowledge to best assist patients with concerns and questions.
  • Posted and monitored accounts and followed up with patients when payment lapses occurred.
  • Engaged in conversation with customers to understand needs, resolve issues.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Registered patients by verifying records to update computer system and patient charts.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Obtained proper authorization and identification to release confidential medical records.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Skills

  • Strong Phone & Verbal Communication
  • Genesys Phone System
  • Microsoft Teams
  • Customer Service Oriented with 20 Years’ Experience
  • Ability To Communicate Clearly, Plan And Be Organized
  • Type 44-50 WPM
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Data Entry
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Inbound and Outbound Calling
  • Adaptive Team Player

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Specialist

PepsiCo
02.2006 - 10.2022

Medical Biller/Customer Service Specialist

Coastal Air Care
01.2002 - 04.2005

Similar Profiles

CREATE PROFILE
MARIE BONETTOCustomer Service Specialist