MARIE CAPRIO
Providence,RI
Summary
Customer service and operations professional with over 10 years of experience across restaurant leadership, hospitality, office management, fundraising, and customer-facing roles. Experienced in independently overseeing daily operations, leading shifts, managing customers and payments, coordinating pickup orders, and handling multiple responsibilities in fast-paced environments. Strong communicator, problem solver, and multitasker with proven leadership skills.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Shift Leader/Bartender / Waitress / Front Desk
Yama Fuji
Providence, RI
09.2023 - 08.2026
- Led shifts and ensured smooth restaurant operations, customer service, and timely completion of daily responsibilities.
- Managed and coordinated front-of-house operations, ensuring seamless service while fulfilling multiple roles each shift.
- Balanced leadership, bartending, serving, and pickup duties to maintain high service standards in a fast-paced environment.
- Prepared alcoholic and non-alcoholic beverages while maintaining accuracy, quality, and responsible service.
- Provided attentive table service, took orders, answered menu questions, and resolved customer concerns.
- Processed front-desk pickup orders, payments, and customer inquiries, ensuring accuracy and satisfaction for takeout service.
Server
Ichigo Ichie
Franklin, MA
09.2021 - 11.2023
- Took orders, answered menu questions, and recommended items to enhance customer experience.
- Served food and beverages, conducted quality checks, and ensured order accuracy for optimal dining satisfaction.
- Monitored customer satisfaction and took action to resolve service concerns.
- Monitored customer satisfaction and addressed service concerns to maintain high service standards.
- Prepared itemized checks, calculated meal costs and sales tax, and collected customer payments.
Office Manager and Fundraiser
CBM Assistance Group
Pawtucket, RI
11.2017 - 09.2021
- Developed and managed spreadsheets and databases to organize and track donor information effectively.
- Designed and produced materials for charitable events, including fundraising envelopes and event tickets, to enhance participant engagement.
- Prepared materials for charitable events, including fundraising envelopes and event tickets.
- Cultivated relationships with potential donors, successfully soliciting cash donations and securing business sponsorships.
Shift Leader / Manager
Papa Johns Pizza
Pawtucket, RI
08.2014 - 02.2019
- Monitored front- and back-of-store operations to enhance efficiency and elevate customer service.
- Conducted inventory checks and restocked supplies regularly.
- Documented and resolved customer satisfaction issues to maintain high service standards.
- Checked cash totals at start and end of shift and charge totals at the beginning and end of each shift.
- Answered customer inquiries and resolved issues to ensure a positive shopping experience.
Education
High School Diploma -
Jacqueline M Walsh High School of the Arts
Pawtucket, RISkills
- Shift Leadership
- Bartending
- Customer Service
- Restaurant Operations
- Cash management
- Inventory Management
- Multitasking
- Problem Solving
- Team Leadership
Certification
TIPS Alcohol Certification, Training for Intervention Procedures
Timeline
Shift Leader/Bartender / Waitress / Front Desk
Yama Fuji
09.2023 - 08.2026
Server
Ichigo Ichie
09.2021 - 11.2023
Office Manager and Fundraiser
CBM Assistance Group
11.2017 - 09.2021
Shift Leader / Manager
Papa Johns Pizza
08.2014 - 02.2019
High School Diploma -
Jacqueline M Walsh High School of the Arts