Marie-Carla Tabuteau
Fort Lauderdale,FL
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative/ authorization representative
Holy Cross Hospital-Fort Lauderdale, FL
05.2023 - Current
- Help patients through the admissions process at a hospital, clinic, and healthcare facility.
Coordinator (1-year contract )
Aetna, a CVS Health Company-Remote
01.2022 - 08.2023
- Handling customer service inquiries and problems via telephone, internet, or written correspondence
- Answering inbound calls regarding member's health care needs, while following up on commitments in a timely manner
Customer Care Professional (1-year contract )
American Express (seasonal )-Sunrise, FL
01.2022 - 02.2023
- Evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
Call Center Agent
Cano Health-Medley, FL
12.2019 - 12.2021
- Schedule, confirm and reschedule patient appointments- review appointment date, time, location and provider with the caller
- Answer telephone promptly and in a polite and professional manner
- Direct calls to other departments as needed
- General knowledge of referrals process, medical records process, and insurance verification process
- Making and confirming patient transportation appointments
- Answer general member questions regarding our programs, services and benefits
- Handle incoming calls for our publications, television advertising, and marketing for potential members
- Informs callers of current events and/or services provided
- Answer incoming customer patient phone calls and take appropriate action for each call
- Making and confirming patient medical and transportation appointments
Service BDC Sales
Miami Lakes Automall-Miami Lakes, FL
12.2019 - 11.2021
- BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers internet leads, showroom visits, and incoming calls.
Customer Service
Walgreens Corporate-Miami, FL
02.2015 - 12.2019
- Placing orders, assisting with order issues, updating account information, troubleshoot online browsing issues and technical support
- Answered inbound calls from members regarding health care status
- Coordinated services with pharmacy and healthcare providers on the behalf of enrolled clients
Sales Retention Representative
T-Mobile-Miramar, FL
01.2015 - 12.2019
- Performed duties in the retention department by retaining customers who wanted to cancel their account
- Meeting Sales Goal on Tmobile Account upselling packages
- Maintained and exceeded company's established quality, compliance, and customer service standards
- Aided customers with account questions, billing transactions, financial plans and promotions
- Retain as many customers as possible, often through customer loyalty and brand loyalty
Education
High school or equivalent -
Hialeah-Miami Lakes Senior High School
Miami Lakes, FLMiami Dade College
Hialeah, FLSkills
- Word Processing and typing (3 years)
- Identifying risk (1 year)
- Observation (3 years)
- Record Keeping (3 years)
- Financial Analysis
- Technical Support
- Sales
- Insurance Verification
Certification
- BLS for Healthcare Providers (CPR and AED), 01/01/16
- First Aid Certification
Additional Information
I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character I can work well and communicate with others to contribute to team efforts. In all that I do I would strive to advance the company, and I feel that my previous work experience proves that.
Personal Information
Relocation: Anywhere
Timeline
Patient Access Representative/ authorization representative
Holy Cross Hospital-Fort Lauderdale, FL
05.2023 - Current
Coordinator (1-year contract )
Aetna, a CVS Health Company-Remote
01.2022 - 08.2023
Customer Care Professional (1-year contract )
American Express (seasonal )-Sunrise, FL
01.2022 - 02.2023
Call Center Agent
Cano Health-Medley, FL
12.2019 - 12.2021
Service BDC Sales
Miami Lakes Automall-Miami Lakes, FL
12.2019 - 11.2021
Customer Service
Walgreens Corporate-Miami, FL
02.2015 - 12.2019
Sales Retention Representative
T-Mobile-Miramar, FL
01.2015 - 12.2019
High school or equivalent -
Hialeah-Miami Lakes Senior High School
Miami Dade College
- BLS for Healthcare Providers (CPR and AED), 01/01/16
- First Aid Certification