Marie Casimir

• Manage a comprehensive suite of services for global clients for all lines of employee benefits, including wellness initiatives, open enrollment processes, implementation, employee guides, annual notice requirements, compliance management.
• Successfully negotiate with carriers, achieving a 20% reduction in overall renewal costs for key clients.
• Collaborate closely with cross-functional teams to optimize product offerings for key account clients to identity potential upsell opportunities, expand client base and improve overall service quality.
• Used analytical skills to track and report on account performance metrics, providing insights for future plan options.

• Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
• Assisted in resolving benefits-related issues promptly, ensuring a positive employee experience.
• Processed enrollment paperwork and benefits forms.

Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.

• Collaborated with sales teams to identify upsell opportunities during renewal discussions.
• Provided comprehensive account reviews, highlighting areas for improvement or growth opportunities. This included overseeing Medical, Dental, Vision, Spending accounts, Life & Disability, and Voluntary plan options
• Negotiated contracts to secure favorable terms for both clients and the company.

• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
• Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.

Managed benefits enrollment procedures for improved employee experience and reduced processing time.

• Developed effective communication materials to educate employees on available benefit options and changes in policies.
• Improved the accuracy of benefits data through meticulous record-keeping and timely updates in the HRIS system.
• Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.

• Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
• Managed client relationships, resulting in increased retention and loyalty.
• Collaborated with sales teams to identify upselling opportunities and grow revenue.
• Supported senior account managers in developing long-term strategies aimed at growing existing client portfolios.