Marie Ciampi
9450 W. Frank Avenue, Peoria,AZ
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 20 years of related experience and superior planning and time management abilities. Passionate Trainer with extensive knowledge of on-boarding training and proven success working with a variety clients. Devoted to long-lasting and comprehensive results for every client. Trained in Casino, Manufacturing, Customer Care and Software use.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Training Specialist
Tohono O’odham Gaming
09.2019 - 05.2021
- Met aggressive training schedules to ensure staffing requirements were met for casino opening
- Recommended, designed and deployed training as needed for new training such as Customer Support, TIPS, Title 31, etc.
- Ensured training records/reports were kept updated and available.
- Participated in or led group interviews/casino preview to applicants.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training by listing tangible results of continuous improvement.
Training Specialist
Yavapai Gaming
01.2009 - 09.2010
- Updated training classes to reflect newest training and deployed training to Casino employees
- This included orientation, Microsoft Office (All components) and managed training schedule and records
- Provided new Computer Based Training capabilities enabling ease of access to employees as their time allowed.
Principal/Owner
Fields Quality Consulting, Inc.
05.1992 - 10.2007
- Operated all aspects of owning one’s own business such as interviewing, hiring, training and office administration, etc
- Also provided Quality Management System consulting and training services to various companies such as Omnicell Corporation, Delphi Automotive, Verizon, Intel, Kinetics, Level One Communications, etc
- In support of business re-engineering and process improvement
- This included conducting gap assessments (to determine weaknesses in processes), curriculum development and deployment, metric system development and coordination and leadership of cross-functional teams.
Sr. Corporate Training Manager
Lam Research
10.2001 - 10.2002
- Was responsible for leading seven employees in design, developing and implementing corporate quality initiatives for training and process improvements in manufacturing and customer satisfaction
- Led company to project success within established milestones and project completion with no interruption in business/process or daily routines and/or activities
- Successes: Achieved ISO9001 and EMS14001 registration in a record 8 months, Implemented a company-wide online document control system, Held role of Quality Management System Representative during entire employment/consultancy at Lam Research.
Manager, Corporate Materials
Sun Microsystems
01.1987 - 06.1989
- Rapidly promoted from 1989 through 1992 to plan, direct, and lead all aspects of corporate quality initiatives
- Responsibilities included: Management Representative of Business Management Systems, External and Internal Business Systems Audits, Corporate Calibration System, Corrective/Preventive Action System, Documentation System, and Business Systems’ implementation with new Divisions (includes conversion of business systems for acquisitions)
- Managed Corporate Materials’ staff as well as an internal audit team of 20 employees.
Sr. Planner (Production), Sales Trng. Specialist
Intel Corporation
01.1975 - 01.1984
- Led team that shipped first military product on behalf of Intel Corporation: Wrote program Logistics program (LISP) in support of Product Service Organization and developed and deployed training
- Provided product understanding necessary to insure the effective, timely production of LSI components
- World-wide sales trainer on Sales Tracking & Reporting (STAR) system (software)
- Accomplished in many software applications such as MS Office Suite Products, FrameMaker, ISOTrain, Photoshop, Visio, FrontPage, etc.
Education
Studied Computer Science -
University of Arizona
Tucson, AZSkills
- Instructional Design & Development
- Quality Management System Experience
- Cross-functional Team Building
- Document Control System Design and Development
- Business Process Improvement
- Tactful Negotiation Skills
- Business Owner Experience
- Multilevel Interpersonal Skills
- Expert in Grammar and Editing Skills
- Broad Range of Computer/Internet/Tech Skills
Certification
- Licensed Real Estate Agent Since April, 2003
- Licensed Cosmetologist Since 1972
- Certified Instructional Designer/Trainer
- Notary Public
Presentations
Purchasing Manager’s Association
American Society for Training and Development (Keynote Speaker, St. Louis, MO)
American Society of Quality Control
Timeline
Training Specialist
Tohono O’odham Gaming
09.2019 - 05.2021
Training Specialist
Yavapai Gaming
01.2009 - 09.2010
Sr. Corporate Training Manager
Lam Research
10.2001 - 10.2002
Principal/Owner
Fields Quality Consulting, Inc.
05.1992 - 10.2007
Manager, Corporate Materials
Sun Microsystems
01.1987 - 06.1989
Sr. Planner (Production), Sales Trng. Specialist
Intel Corporation
01.1975 - 01.1984
Studied Computer Science -
University of Arizona