Marie-Claude N'dri
Portsmouth,VA
Summary
Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully help your company achieve its objectives.
Overview
12
12
years of professional experience
Work History
BILINGUAL CUSTOMER SUPPORT & SALES SPECIALIST
FedEx
10.2022 - Current
- Addressing customer questions, by helping clients in French and English, leading to answering questions and concerns for as many as 105 clients per day
- Providing customer care via Zendesk and emails
- Resolving shipping costs concerns, by contacting small business owners to offer them discounts, which inflated our total number of sales by 32%
- Reaching out to potential clients via phone & email to inform them of the discounts that we are offering
- Assisting new team members get acquainted with our platforms.
FRENCH TUTOR
FedEx
01.2012 - Current
- Tutoring French as a second language to native English speakers.
BILINGUAL CUSTOMER SENIOR SERVICE SPECIALIST
Urgently Roadside Assistance
01.2022 - 12.2022
- Responded to customer inquiries, by assisting clients in French and English, leading to answering questions and concerns for as many as 90 callers per day
- Handled vehicle exchanges, tow delivery setup, and other roadside services for customers
- Coordinated weekly team engagement events, planned meetings and huddles, which promoted work-life balance and camaraderie in the workforce.
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE
Moumouna Beauty
01.2020 - 12.2021
- Performed administrative duties, by handling data entry, preparing files, and billing the City of Toronto (COT) clients, which resulted in becoming 20% more efficient at mastering daily tasks
- Responded to customer needs by creating accounts, quotes, and processing orders, refunds, or exchanges, which lowered the escalation transfers rate by 35%
- Tended to customers' concerns via online chat Zendesk or email, by offering the best resolutions in a professional manner, which made me maintain a CSAT rate of 98.
BILINGUAL CUSTOMER SERVICE AND SALES REPRESENTATIVE
Moumouna Beauty
03.2020 - 04.2021
- Assisted clients, by responding to their inbound calls for information about their booking, which improved CSAT percentage by 20%
- Provided exceptional service to customers daily, by corresponding with and dispatching trucks to them
- As a result, sales increased by 10%
- Tailored our service towards commercial client needs.
OFFICE ASSISTANT
University of DC
01.2015 - 01.2019
- Office of Contracting & Procurement, Recorded database of sensitive materials such as W-9s & purchase orders
- Fulfilled administrative duties, by operating office email & telephone including computerizing files
- This ameliorated the efficiency in the office
- Training new employees.
VOLUNTEER
Disability Resource Center of
02.2013 - 12.2013
- Note-taking for disabled students
- Database Modeling.
Education
B.S IN ARCHITECTURE -
University of the District of Columbia
A.A.S IN ARCHITECTURE -
University of the District of Columbia- Community College
Skills
- Microsoft Office
- Google Suite
- Zendesk
- Microsoft Suite & Teams
- Persuasive Techniques
- Customer Service
- Excellent Communication
- Adaptability
- Negotiation
- Problem-Solving
- Fast typing skills
- Fluent In French
- Strong Work Ethic
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
BILINGUAL CUSTOMER SUPPORT & SALES SPECIALIST
FedEx
10.2022 - Current
BILINGUAL CUSTOMER SENIOR SERVICE SPECIALIST
Urgently Roadside Assistance
01.2022 - 12.2022
BILINGUAL CUSTOMER SERVICE AND SALES REPRESENTATIVE
Moumouna Beauty
03.2020 - 04.2021
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE
Moumouna Beauty
01.2020 - 12.2021
OFFICE ASSISTANT
University of DC
01.2015 - 01.2019
VOLUNTEER
Disability Resource Center of
02.2013 - 12.2013
FRENCH TUTOR
FedEx
01.2012 - Current
B.S IN ARCHITECTURE -
University of the District of Columbia
A.A.S IN ARCHITECTURE -
University of the District of Columbia- Community College