Marie Coggeshell-George

• Assisted patients by answering inquiries regarding services and eligibility requirements.
• Processed patient registration and updates in electronic health record systems.
• Coordinated communication between healthcare providers and patients to ensure seamless service delivery.
• Resolved patient issues efficiently, enhancing overall satisfaction with care services.
• Improved customer satisfaction by resolving issues efficiently and professionally.
• Provided exceptional service by proactively addressing customers'' needs and concerns.

Provides front-line and first tier responses to customer inquiries. Follows-up and ensures that customer issues are handled effectively.

Answers phone calls and emails, ascertains the nature of the request and responds and resolves.

Manages large amounts of inbound calls in a timely and efficient manner while maintaining a high level of customer satisfaction.

Builds sustainable relationships and engage customers by going the extra mile.

Identified customers' needs, clarify information, research every issue and provide solution and/or alternative to customer needs.

Routes calls to appropriate resource within NTUA based on defined operational processes.

Meets personal/team qualitative and quantitative targets.

Keeps records and documentation of customer interactions or transactions, including detail of inquiries, complaints, or comments and actions taken to resolve.

Performs other duties as assigned.

Responsible for proper accounting and safety of cash fund.

Prepares and balances bank deposits, cash transactions and vouchers.

Balances the cash drawer on a daily basis.

Enters General Ledger numbers on all transactions and issues appropriate receipts.

Accepts and posts payments on accounts.

Enters and retrieves data into/from mainframes and personal computers.

Greets all customers promptly and courteously.

Generates reports and maintains files and records.

Organizes work load to ensure production deadlines are met.

Performs back-ups of data.

Assists customers in completing services applications.

Acts as a liaison between customers and the Authority.

Translates information from one language to another.

Compiles attendance records for school district, issues attendance answers inquiries; Obtains district attendance figures from each school daily, using telephone. Managed multi-line phone system, routing calls to appropriate departments efficiently. Scheduled appointments and coordinated meetings for staff and clients seamlessly. Maintained organized reception area, ensuring a welcoming environment for parents, community and visitors. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.