Hi, I’m
Marie Converse
Copperas cove,TX
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in payment processing and active listening. Proven track record of enhancing customer satisfaction through effective issue resolution and training new team members. Recognized for streamlining workflows and maintaining high standards of service delivery in fast-paced environments.
Overview
2026
years of professional experience
Work History
Walmart
Customer Service Representative
Job overview
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new team members on company policies and procedures.
- Maintained knowledge of store promotions, services, and products to enhance customer experience.
- Collaborated with management to improve checkout processes for increased efficiency.
- Handled customer complaints with empathy, ensuring satisfactory resolutions and retention.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
Walmart
Money Center Associate
04.2006 - Current
Job overview
- Assisted customers with financial transactions and inquiries, ensuring accurate processing of requests.
- Maintained organized cash handling procedures to enhance operational efficiency and security.
- Collaborated with team members to streamline workflow processes, improving service delivery times.
- Executed daily reconciliations of cash drawers, identifying discrepancies and ensuring accountability.
- Implemented best practices for customer service interactions, enhancing overall client satisfaction ratings.
- Answered department phone calls.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
Walmart
Cashier
04.2004 - Current
Job overview
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Collaborated with team members to ensure smooth operation during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Ansbach High SchoolGermany
High School Diploma
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Professional telephone demeanor
- Call management
- Data collection
- Building rapport
Timeline
Money Center Associate
Walmart
04.2006 - Current
Cashier
Walmart
04.2004 - Current
Customer Service Representative
Walmart
Ansbach High School
High School Diploma