Marie Deer-Robb
Jacksonville,FL
Summary
Expert in managing housekeeping operations with a focus on cleanliness standards and guest satisfaction. Demonstrated ability in staff training, budget management, and inventory control. Proven track record of implementing effective protocols and leading quality improvement initiatives. Strong interpersonal skills enhance relationships with staff and guests.
Overview
16
16
years of professional experience
Work History
Executive Housekeeping Manager
Zoetry Resorts & Spa
Montego Bay, Jamaica W.I
11.2018 - 11.2023
- Oversaw daily operations of hotel bedrooms, public areas, and laundry facilities.
- Managed inventory of all guest and staff supplies to ensure availability.
- Collaborated with maintenance and front desk for smooth arrivals and check-ins.
- Coordinated with external contractors to maintain service standards.
- Scheduled housekeeping and laundry staff to optimize workforce efficiency.
- Delegated tasks to staff while establishing departmental goals.
- Maintained cleanliness across all areas to uphold quality standards.
- Resolved guest complaints promptly to ensure satisfaction.
Executive Housekeeping Manager
Jewel Grand Resorts & Spa
Montego Bay, Jamaica W.I.
04.2015 - 11.2017
- Ensured cleanliness of all rooms and public spaces to meet high standards.
- Assigned daily tasks to laundry and housekeeping staff for efficient operations.
- Controlled inventory of supplies to maintain adequate levels.
- Conducted monthly inventories to track usage and identify needs.
- Facilitated communication with maintenance and front desk for seamless operations.
- Resolved guest and staff issues promptly to enhance satisfaction.
- Led bi-monthly training sessions for departmental employees to improve skills.
Executive Housekeeping Manager
Iberostar Hotels & Resorts
Montego Bay, Jamaica W.I
03.2008 - 02.2015
- Ensured cleanliness in all rooms and public areas to meet quality standards.
- Scheduled staff shifts to optimize workflow and coverage.
- Controlled inventory for linens and guest amenities, minimizing shortages.
- Trained new staff on operational procedures and cleanliness standards.
- Collaborated with front desk and maintenance teams to address issues promptly.
- Maintained standards for external inspections, achieving compliance consistently.
- Conducted quality control checks to uphold service excellence.
Education
GED -
Oracabessa High
Oracabessa St. Mary Jamaica W.I07-1980
Oracabessa Primary
Oracabessa P.O.St Mary Jamaica.07-1975
Hospitality Management
Jamaica Institute of Management
Kingston Jamaica W.I.Skills
- Staff management and training
- Inventory management
- Quality control
- Guest experience
- Operational efficiency
Affiliations
- Im self motivated, and is willing to learn new things love helping people and .
Accomplishments
- I won Manager of the year in 2010 at Iberostar Resorts and Spa and also won monthly awards at Zoetry Resorts. Completed several trainings in guest services time management.
Timeline
Executive Housekeeping Manager
Zoetry Resorts & Spa
11.2018 - 11.2023
Executive Housekeeping Manager
Jewel Grand Resorts & Spa
04.2015 - 11.2017
Executive Housekeeping Manager
Iberostar Hotels & Resorts
03.2008 - 02.2015
GED -
Oracabessa High
Oracabessa Primary
Hospitality Management
Jamaica Institute of Management