Marie Dexter
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, efficient time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Non Standard Auto Insurance Agent
Direct Auto Insurance Company
07.2023 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained my life license to sell term life policies with auto insurance policies.
- Bound most policies electronically.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.
Licensed Selling Agent/CSR
McGaughey Insurance Agency
09.2015 - 09.2019
- Managed daily records of policy transactions including new sales, endorsements, payments, Certificates of insurance, updated loan or lien information, acted as a liaison between insurance companies and clients. Was able to use Accord forms as needed.
- Processed payments, reinstatements and rewrites.
- Reviews policy coverages and assisted clients with recommendations to update policies to better meet changing needs. Re-quoted clients that were non renewed or had major premium increases.
- Bound limited number of home policies, bound more landlord, mobile home, renters and condo policies. Companies I was appointed with included Safeco, United Home and Casualty, Foremost, Progressive (renters only)Cameron Mutual.
- Appointed with Auto Insurers including: Progressive, United Home and Casualty, Safeco, Crum & Forster, Cameron, Gainsco, Trexis, Foremost (RV, ATV, Motorcycle), Hagerty, Cornerstone.
- Cleaned office files of a decade of neglect.
- Assisted Agent/Owner in organizing his records for the agency.
Licensed Selling Agent/CSR
McGaughey Insurance Agency
09.2019 - 04.2023
- Managed daily records of policy transactions including new sales, endorsements, payments, Certificates of insurance, updated loan or lien information, acted as a liaison between insurance companies and clients. Was able to use Accord forms as needed.
- Processed payments, reinstatements and rewrites.
- Reviews policy coverages and assisted clients with recommendations to update policies to better meet changing needs. Re-quoted clients that were non renewed or had major premium increases.
- Bound limited number of home policies, bound more landlord, mobile home, renters and condo policies. Companies I was appointed with included Safeco, United Home and Casualty, Foremost, Progressive (renters only)Cameron Mutual.
- Appointed with Auto Insurers including: Progressive, United Home and Casualty, Safeco, Crum & Forster, Cameron, Gainsco, Trexis, Foremost (RV, ATV, Motorcycle), Hagerty, Cornerstone.
- Cleaned office files of a decade of neglect.
- Assisted Agent/Owner in organizing his records for the agency.
Education
Associate of Arts - Travel And Tourism
Mid State College
Augusta And Lewiston Maine Campuses05.1990
High School Diploma -
Cony High School
Augusta Maine01.1980
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Bulldog tenacity
- Team player
Timeline
Non Standard Auto Insurance Agent
Direct Auto Insurance Company
07.2023 - Current
Licensed Selling Agent/CSR
McGaughey Insurance Agency
09.2019 - 04.2023
Licensed Selling Agent/CSR
McGaughey Insurance Agency
09.2015 - 09.2019
Associate of Arts - Travel And Tourism
Mid State College
High School Diploma -
Cony High School
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