Summary
Overview
Work History
Education
Skills
Timeline
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Marie Dexter

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, efficient time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Non Standard Auto Insurance Agent

Direct Auto Insurance Company
07.2023 - Current
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Obtained my life license to sell term life policies with auto insurance policies.
  • Bound most policies electronically.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.

Licensed Selling Agent/CSR

McGaughey Insurance Agency
09.2015 - 09.2019
  • Managed daily records of policy transactions including new sales, endorsements, payments, Certificates of insurance, updated loan or lien information, acted as a liaison between insurance companies and clients. Was able to use Accord forms as needed.
  • Processed payments, reinstatements and rewrites.
  • Reviews policy coverages and assisted clients with recommendations to update policies to better meet changing needs. Re-quoted clients that were non renewed or had major premium increases.
  • Bound limited number of home policies, bound more landlord, mobile home, renters and condo policies. Companies I was appointed with included Safeco, United Home and Casualty, Foremost, Progressive (renters only)Cameron Mutual.
  • Appointed with Auto Insurers including: Progressive, United Home and Casualty, Safeco, Crum & Forster, Cameron, Gainsco, Trexis, Foremost (RV, ATV, Motorcycle), Hagerty, Cornerstone.
  • Cleaned office files of a decade of neglect.
  • Assisted Agent/Owner in organizing his records for the agency.

Licensed Selling Agent/CSR

McGaughey Insurance Agency
09.2019 - 04.2023
  • Managed daily records of policy transactions including new sales, endorsements, payments, Certificates of insurance, updated loan or lien information, acted as a liaison between insurance companies and clients. Was able to use Accord forms as needed.
  • Processed payments, reinstatements and rewrites.
  • Reviews policy coverages and assisted clients with recommendations to update policies to better meet changing needs. Re-quoted clients that were non renewed or had major premium increases.
  • Bound limited number of home policies, bound more landlord, mobile home, renters and condo policies. Companies I was appointed with included Safeco, United Home and Casualty, Foremost, Progressive (renters only)Cameron Mutual.
  • Appointed with Auto Insurers including: Progressive, United Home and Casualty, Safeco, Crum & Forster, Cameron, Gainsco, Trexis, Foremost (RV, ATV, Motorcycle), Hagerty, Cornerstone.
  • Cleaned office files of a decade of neglect.
  • Assisted Agent/Owner in organizing his records for the agency.

Education

Associate of Arts - Travel And Tourism

Mid State College
Augusta And Lewiston Maine Campuses
05.1990

High School Diploma -

Cony High School
Augusta Maine
01.1980

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Bulldog tenacity
  • Team player

Timeline

Non Standard Auto Insurance Agent

Direct Auto Insurance Company
07.2023 - Current

Licensed Selling Agent/CSR

McGaughey Insurance Agency
09.2019 - 04.2023

Licensed Selling Agent/CSR

McGaughey Insurance Agency
09.2015 - 09.2019

Associate of Arts - Travel And Tourism

Mid State College

High School Diploma -

Cony High School

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Marie Dexter