MARIE ESCARMANT
Winter Haven,USA
Summary
Dynamic healthcare professional with proven expertise in HIPAA compliance and exceptional customer service. Spearheaded initiatives to optimize patient workflow and satisfaction, ensuring accuracy in insurance verification and billing. Skillfully navigated healthcare systems, enhancing operational efficiency and patient care coordination. Diligent individual with background in the medical field. Experienced in patient registration, scheduling and insurance verification. Strong knowledge of medical terminology, ICD-10 and CPT coding. Committed to providing excellent care and service to all patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary's Assistant/EKG Monitor Technician
HCA
Kissimmee, FL
10.2025 - Current
- Developed and maintained filing systems that improved document retrieval processes across departments.
- Streamlined office operations by implementing new administrative procedures, resulting in increased productivity.
- Assisted in preparation of meeting materials, ensuring accuracy and timely distribution to all stakeholders.
- Excellent communication skills, both verbal and written.
- Processed patient admissions and discharges, streamlining front desk operations.
- Managed inventory of office supplies, reducing costs through efficient procurement practices.
- Assisted in developing protocols for handling sensitive patient data, enhancing confidentiality compliance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Monitored system performance to ensure operational efficiency and reliability.
- Provided comprehensive support during clinical trials, ensuring adherence to protocols and data collection accuracy.
Patient Access Representative
Lakeland Regional Hospital
WINTER HAVEN, FL
08.2023 - 03.2025
- Developed efficient processes to optimize workflow in order to meet departmental goals.
- Reviewed charts for accuracy and completeness prior to patient visits.
- Communicated with third party payors to obtain insurance benefits and authorizations.
- Optimized patient satisfaction and provider time by scheduling appointments in person or by telephone.
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Evaluated eligibility criteria for new programs offered by the facility in order to determine appropriate referrals.
- Assisted patients in understanding their insurance benefits in order to facilitate successful reimbursement claims.
- Identified self-pay patients to refer to financial assistance programs.
Patient Care Technician
Adventhealth
Orlando, Florida
06.2021 - 09.2023
- Turned and repositioned bedridden patients.
- Checked vital signs and recorded intake information to monitor patient stability.
- Performed hourly rounds and responded promptly to call lights.
- Measured and recorded food and liquid intake and urinary and fecal output.
- Kept patient information confidential to protect organization's value.
- Utilized wheelchairs and moveable beds to transport patients to treatment units and operating rooms.
- Adjusted oxygen levels to verify patient comfort.
- Reported changes in patient status to nursing staff in a timely manner.
- Placed ECGs for observing, monitoring, and documenting cardiac arrhythmias.
- Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional.
- Observed patient's responses, reactions, and changes to medications.
- Collected specimens, such as urine, feces, and sputum.
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds, and blood in urine.
Case Coordinator
Orlando Health
Orlando, Florida
05.2022 - 01.2023
- Provided support and guidance to individuals in crisis, utilizing problem solving skills.
- Established and maintained relationships with other community agencies and organizations to meet community needs and avoid duplication of services.
- Monitored progress of projects, identified areas for improvement and implemented corrective action plans when necessary.
- Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management.
- Consulted with agency staff and other community programs on program-related federal, state, and county regulations and policies.
- Participated in determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Maintained accurate records of all activities conducted while providing case management services.
- Provided efficient and courteous service to customers at all times.
Customer Service Representative
TTEC
Orlando, Florida
02.2015 - 10.2020
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Made appropriate account corrections to resolve customer problems.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
Associate of Science - Nursing Candidate
Herzing University
Dearborn, MI08-2027
Associate in administrative/Billing - Medical billing and Coding
City College
Altamonte Springs05.2020
Skills
- HIPAA Compliance
- Phone and Email Etiquette
- Customer Service
- Money Handling
- Registration and Admissions
- Patient Registration
- Appointment Scheduling
- Patient check-in
- Insurance Verification
- Insurance Billing
- Payment Processing
- Eligibility Determination
- Scheduling Diagnostic Procedures
- Medical Terminology
- Healthcare systems navigation
- Pre-Admission Requests
- EMR Updating
- Post-Discharge Care Coordination
- Medical Billing
- Referral Coordination
Certification
BLS Certification
Certification: Certified Billing and Coding Specialist (CBCS)
Certification #G9P3J3N6
Timeline
Secretary's Assistant/EKG Monitor Technician
HCA
10.2025 - Current
Patient Access Representative
Lakeland Regional Hospital
08.2023 - 03.2025
Case Coordinator
Orlando Health
05.2022 - 01.2023
Patient Care Technician
Adventhealth
06.2021 - 09.2023
Customer Service Representative
TTEC
02.2015 - 10.2020
Associate of Science - Nursing Candidate
Herzing University
Associate in administrative/Billing - Medical billing and Coding
City College