Nicole Richardson
Baltimore,Maryland
Summary
Medical professional prepared for this role, bringing valuable experience as a clinical Lead Medical Assistant/EKG Technician. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record documentation, and office support tasks.
Overview
20
20
years of professional experience
Work History
Medical Assistant/EKG Monitor Technician
Cardiovascular Institute/ Sinai Hospital
5051 Grrenspring Ave
03.2023 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Placed heart monitors on patients, educated them on proper care, cleaning, and handling during use.
- Conduct diagnostic heart testing.
- Place /attach electrodes to patients' bodies, operate the machine to record electrical activities in the heart, and deliver accurate readings to physicians for diagnosis.
- Monitored EKG readings to identify arrhythmias and other cardiac abnormalities.
Lead Medical Assistant
Pediatric Sub Specialty
2700 Quarry Lake Drive
05.2015 - 03.2023
- Supervised daily operations of clinical staff, ensuring high-quality patient care and service delivery.
- Trained and mentored junior medical assistants on best practices and clinical protocols.
- Implemented process improvements to enhance patient intake procedures and reduce wait times.
- Conducted regular audits of medical records to ensure compliance with regulatory standards.
- Developed training materials to support ongoing education for medical assistant team members.
- Cross-trained new hires to be proficient and confident to work in each department of specialty, Gastroenterology, Endocrinology, Pulmonology, Hematology and Primary Pediatrics Care.
Lead Medical Assistant
BMS Pediatric Primary Care at Saint Agnes Hospital
900 Caton Ave
01.2010 - 05.2015
- Triage and obtained patients' vital signs, such as blood pressure, weight, height, head circumference, and temperature via oral, axillary, or rectal.
- Prepare and set up the exam room to assist the physician with minor office procedures.
- Assisted with interviewing potential new Medical Assistant hires.
- Trained new staff on collecting specimens, orders for administering Vaccines, heel sticks, blood draws, stitches/staple removal, and using the correct instruments.
- In office testing for Flu, Strep A or B, Pregnancy, Fecal Cultures, and Urine Dips
- Obtained client medical history, medication information, symptoms, and allergies, and documented information into EMR.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant #3
Park West Medical Sysetms
3319 W. Belveder Ave
03.2006 - 01.2010
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected pertinent data and calculations to aid the physician in interpreting results.
- Administer vaccines and oral medications per the physician's orders,
- Collect Specimens for the laboratory processing of results.
- Participated in departmental or company quality assurance programs.
- Participated and trained new MA's in Laboratory training programs.
- Resourceful problem solver, capable of implementing solutions to complex problems.
- Relate well to people from a variety of cultures.
Education
Phlebotomy
Tesst College Of Technology
1520 S. Caton Ave10-2013
Certified Medical Assistant -
Tesst College Of Technology
1520 S. Caton Ave02-2007
Skills
- HIPAA compliance
- Leader/Quick Learner
- Medical terminology knowledge
- EMR / EHR
- CPR
- Immunization administration
- Reliable team player
- Clinical documentation
- Complex Problem-solving
- Recognized by the Board Of Directors for Displaying the Spirit Values of Sinai Hospital
- (S)ervice, (P)erformance, (I)nnovation, (R)espect, (I)ntegrity and (T)eamwork
- Customer service
Timeline
Medical Assistant/EKG Monitor Technician
Cardiovascular Institute/ Sinai Hospital
03.2023 - Current
Lead Medical Assistant
Pediatric Sub Specialty
05.2015 - 03.2023
Lead Medical Assistant
BMS Pediatric Primary Care at Saint Agnes Hospital
01.2010 - 05.2015
Medical Assistant #3
Park West Medical Sysetms
03.2006 - 01.2010
Phlebotomy
Tesst College Of Technology
Certified Medical Assistant -
Tesst College Of Technology