Marie Fields
Cincinnati,OH
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager of Operations
Lowe's Home Improvement
06.2023 - 01.2024
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
Back End Department Manager
Lowe's Home Improvement
08.2020 - 06.2023
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Associate
Lowe's Home Improvement
04.2018 - 08.2020
- Increased revenue by cross-selling and upselling products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new personnel regarding company operations, policies and services.
Teacher Aide
Mt. Healthy City Schools
08.2012 - 06.2015
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Fostered student curiosity and interest through creative hands-on activities.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Retail Merchandiser
Acosta
01.2009 - 06.2012
- Conducted routine store walk-throughs to identify areas for improvement or necessary adjustments in merchandising tactics.
- Planned and implemented product launches and promotions for assigned stores.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Education
Associate of Science - Business Management
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Database Maintenance
- Records Organization and Management
- Budget Control
- Microsoft Office Suite
- Employee Relations
- Team Leadership
- Inventory Tracking and Management
- Customer Service
Timeline
Assistant Store Manager of Operations
Lowe's Home Improvement
06.2023 - 01.2024
Back End Department Manager
Lowe's Home Improvement
08.2020 - 06.2023
Customer Service Associate
Lowe's Home Improvement
04.2018 - 08.2020
Teacher Aide
Mt. Healthy City Schools
08.2012 - 06.2015
Retail Merchandiser
Acosta
01.2009 - 06.2012
Associate of Science - Business Management
Cincinnati State Technical And Community College