MARIE FRANCIS
AMAZON
DEERFIELDBEACH,FL
2
Languages
1
Certification
2023
years of professional experience
Results-driven operations and inventory management professional with 6+ years of experience leading teams, improving workflow efficiency, maintaining compliance with standard operating procedures, and driving operational excellence in high-volume distribution center and fulfillment environments. Proven ability to manage productivity metrics, train and develop employees, coordinate cross-functional teams, and implement process improvements that support organizational goals. Strong leadership, problem-solving, inventory management and reconciliation, and customer service expertise.
Work History
Customer Service & Operations Associate
- Resolve customer issues efficiently while maintaining high service standards and operational accuracy.
- Resolved customer issues efficiently, maintaining high service standards and ensuring operational accuracy to improve customer satisfaction.
- Support frontline operations by assisting team members with escalated issues and transaction processing.
- Identified operational improvement opportunities and contributed to process efficiency initiatives, enhancing overall service delivery.
- Supported frontline operations by assisting team members with escalated issues and streamlining transaction processing.
- Processed customer transactions efficiently, ensuring compliance with banking policies and procedures.
- Assisted in maintaining accurate records of customer information and transactions using internal systems.
- Collaborated with team members to improve workflow efficiency and enhance customer service delivery.
Process Assistant
2 Years- Led and supervised teams of 50–150 associates within a fast-paced fulfillment center environment.
- Monitored daily productivity, quality, and performance metrics, ensuring operational targets were met consistently.
- Coordinated workflow and labor allocation to maximize efficiency across departments.
- Trained, coached, and developed associates to improve performance, productivity, and quality standards.
- Investigated operational issues, identified root causes, and implemented corrective actions to improve processes.
- Investigated operational issues, identified root causes, and implemented corrective actions that enhanced process efficiency.
- Collaborated with Operations Managers and leadership teams on continuous improvement initiatives that optimized workflows.
Assistant Systems Manager
3 Years- Oversaw operations across multiple departments, including warehouse inventory control, e-commerce fulfillment, and retail operations.
- Facilitated senior leadership in reporting inventory analysis and executing operational planning initiatives.
- Monitored inventory levels and ecommerce fulfillment metrics to ensure product availability and accuracy.
- Trained and coached department managers to enhance operational performance and customer satisfaction.
- Supported workforce management and process optimization to achieve departmental goals.
- Analyzed inventory levels to ensure optimal stock availability and reduce discrepancies.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Administrative Intern
- Maintained organized records and filing systems to support efficient retrieval of administrative documentation.
- Transcribed, reviewed, and proofread official documents, ensuring compliance with organizational standards.
- Assisted with office operations by streamlining document management and optimizing data entry processes.
Education
Bachelor's Degree - Human Resources & Business Administration
Associate Degree - Business Administration
Skills
Team Leadership & Employee Development
Productivity & Performance Metrics
Process Improvement & Operational Excellence
Workforce Planning & Scheduling
Business Reporting
SOP Compliance & Quality Control
Inventory Management & Logistics Coordination
Safety & Regulatory Compliance
Cash Handling
Loss Prevention
Accomplishments
President’s List
Certification
Academy Training Manager Certificate
Honors & Certifications
Outstanding Academic Achievement Award, Perfect Attendance Award
Languages
French
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Process Assistant
AMAZON
01.2021 - 01.2023Read More
Assistant Systems Manager
WALMART
01.2016 - 01.2019Read More
Administrative Intern
CITY OF POMPANO BEACH
01.2016 - 01.2016Read More
City College
Associate Degree from Business Administration
Read More
Customer Service & Operations Associate
TD BANK
2022 - 2026Read More
Keiser University
Bachelor's Degree from Human Resources & Business Administration
Read More