Marie Gandy

• Instructed patients on proper contact lens care and maintenance.
• Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
• Operated computerized systems used by optometrists for patient records management.
• Provided exceptional customer service to patients at all times.
• Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
• Maintained accurate patient records using electronic medical record system.
• Handled general office duties to support administrative staff during peak hours.
• Administered and interpreted tests for glaucoma screening and retinal health.
• Assisted back office patient processes to reduce office wait times.
• Conducted research on current trends in ophthalmic technology.
• Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
• Ensured compliance with federal HIPAA regulations regarding patient privacy rights.
• Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
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• Health Fair Coordinator and Public Relations
• Diabetic Educator
• Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.
• Prior authorization for all medication and medical services.
• Promoted healthy vision by counseling and educating patients.
• Obtained and recorded patient medical history and operated ophthalmic equipment.
• Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions.
• Reviewed patient histories prior to scheduled appointments to ensure accuracy of information.
• Documented and updated patient records with precision, ensuring compliance with healthcare regulations.

• Assisting Doctor with minor medical procedures, preparing lab cultures and specimens, blood draws and educating patient on treatment and medication options
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Cleaned and maintained medical equipment following procedures and standards.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Measured vital signs and took medical histories to prepare patients for examination.

• Assigning workers to their duties, overseeing multiple departments and shifts and managing shipments and vendors
• Developed strategies to enhance the customer service experience during overnight hours.
• Helped warehouse staff by unloading trucks and using heavy equipment to properly stock merchandise.
• Provided coaching and mentoring opportunities for less experienced staff members.
• Provided ongoing training to maintain productivity and effectiveness of staff.
• Evaluated performance of support staff and provided coaching to improve performance.
• Performed necessary administrative tasks such as scheduling meetings, preparing documents.
• Ensured compliance with applicable laws and regulations while managing the overnight shift.

• Overseeing Front End and Departmental Cashiers and cash office duties
• Ensured compliance with all applicable laws, regulations, and policies related to customer service operations.
• Assigned work and monitored performance of project personnel.

Ensuring staff is adequate and efficient for all customers