Marie Heard
East Cleveland,Ohio
Summary
Accomplished healthcare professional with a proven track record at DaVita, adept in leading quality improvement initiatives and managing high-performing teams. Skilled in medical terminology and crisis management, I excel in fast-paced environments, ensuring excellence in patient care and operational efficiency. Spearheaded innovative training programs, significantly enhancing team capabilities and patient outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Director of Quality Improvement
Iprospect
Beachwood, OH
06.2023 - Current
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Collaborated with other departments to improve interdepartmental communication.
- Implemented process improvements to increase efficiency and effectiveness.
- Assessed dialysis and transplant center quality through 125 site visits annually per CMS guidelines.
- Led the development and implementation of quality improvement programs to achieve CMS goals.
- Tracked and monitored CIQIP and CMS quality indicators, identifying trends and suggesting corrective actions.
- Advised collaborative partners, Medical Review Board members, and stakeholders across the program.
- Defined goals and oversaw the design, implementation, and evaluation of quality improvement projects, including rapid cycle improvements.
- Planned and executed educational events, including workshops, conferences, and seminars, on ESRD-related topics.
Group Facility Administrator
DaVita
Cleveland, OH
03.2021 - 06.2023
- Directed operations for five DaVita hemodialysis facilities, ensuring excellence in nursing services, patient care, and facility management.
- Directed financial management and quality assurance initiatives, prioritizing safety and risk management.
- Improved operational efficiency by maintaining high quality index scores and overseeing facility maintenance.
- Spearheaded the 'String Machine Bootcamp' and 'PCT Roundtable' to improve training programs.
Facility Administrator
DaVita
Cleveland, OH
08.2016 - 03.2021
- Directed and inspired team members, ensuring efficient workflow and high-quality outcomes.
- Trained Facility Administrators and Patient Care Technicians, serving as a Certified Preceptor.
- Created the 'All For One' program, fostering a smooth transition for new employees into the organizational culture.
- Directed the management of financials, risk, facility operations, patient care, and equipment to enhance operational efficiency.
Ohio Certified Dialysis Technician
Center For Dialysis Care
Cleveland, OH
06.1999 - 06.2016
- Administered hemodialysis procedures, managed blood drawing, and maintained water treatment systems for optimal patient care.
- Led training sessions for new hires, ensuring comprehensive understanding of dialysis procedures and policies.
Ohio Certified Dialysis Technician
Fresenius Medical Care Holdings Inc.
Cleveland, OH
06.2000 - 04.2013
- Served as a resource person for other healthcare professionals regarding dialysis therapies.
- Documented all patient information accurately in their medical records.
- Discontinued dialysis treatment according to established procedures.
- Assisted in training technicians, medical students or other staff members.
- Spearheaded the startup and development of a Nocturnal unit, serving as the sole technician trained on disinfecting the water system.
- Coordinated kidney transplant procedures and provided patient education.
Admissions and Marketing Director
Rudwick Manor and Cleveland Rehab Nursing Facility
Cleveland, OH
02.2001 - 02.2002
- Recruited patients for 100- and 250-bed facilities by engaging with social workers, physicians, and outpatient facilities.
- Directed the intake of new patients, ensuring accurate collection of medical and insurance details and conducting patient tours.
- Maintained comprehensive records for admissions and prospective patients.
Technician; Phlebotomist; Laboratory Systems Oper.
MetroHealth Medical Center
Cleveland, OH
08.1997 - 06.1999
- Registered patients and managed insurance details along with ICD-9 code information.
- Executed phlebotomy techniques on both pediatric and geriatric patient groups.
- Conducted daily diagnostics and ensured quality control for the hospital laboratory information system.
Education
Associate of Science - Nursing
ATS Institute of Technology, Highland Heights, Ohi
Highland Heights, OH01-2009
Certification - Medical Lab Technician
Cleveland Institute of Dental-Medical Assistant
Lyndhurst, OHSkills
Knowledge of medical terminology and ability to read physicians' orders
Experience working with diverse patient populations, including those with complex needs
Skilled in gathering information through observation and conversation
Ability to thrive in fast-paced environments and work effectively under pressure
Strong performance in crisis situations, remaining calm and focused
Proven experience in team management and overseeing all aspects of management outcomes
CPR certified
Reliable, with the ability to work independently or as part of a team
Mental Health First Aid for Adults certified
Certification
- Ohio Certified Dialysis Technician
- CPR Certified
- MHFA Adult Certified
Accomplishments
- Trailblazer of the Year Award
- Preceptor University (Certificate)
- DSS Leadership Academy (Certificate)
- DaVita Shining Star Award
- Core Value Award: Accountability, Integrity, Team
- Restore Award
- All For One Ambassador
- On the Spot Award
- Commitment to Innovation Award
Timeline
Assistant Director of Quality Improvement
Iprospect
06.2023 - Current
Group Facility Administrator
DaVita
03.2021 - 06.2023
Facility Administrator
DaVita
08.2016 - 03.2021
Admissions and Marketing Director
Rudwick Manor and Cleveland Rehab Nursing Facility
02.2001 - 02.2002
Ohio Certified Dialysis Technician
Fresenius Medical Care Holdings Inc.
06.2000 - 04.2013
Ohio Certified Dialysis Technician
Center For Dialysis Care
06.1999 - 06.2016
Technician; Phlebotomist; Laboratory Systems Oper.
MetroHealth Medical Center
08.1997 - 06.1999
Associate of Science - Nursing
ATS Institute of Technology, Highland Heights, Ohi
Certification - Medical Lab Technician
Cleveland Institute of Dental-Medical Assistant
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