Marie Hurlbert
Ocean Shores,Washington
Summary
I have 17 years at WinCo Foods, currently positioned as the main pricing clerk. I lead and schedule small team with pricing and schematics, ensuring operational efficiency and customer satisfaction through expert pricing strategies and exceptional customer service. I significantly reduced pricing errors and improved inventory management. My ability to train and lead teams towards achieving company goals underscores my commitment to excellence and results.
Additionally, I have held bookkeeping and customer service positions at this company ensuring positive customer experiences. I have experience with safe auditing, till reconciliation, preparing deposits, and Western Union and money order transactions.
Overview
17
17
years of professional experience
Work History
Pricing Clerk
WinCo Foods
09.2007 - Current
- Minimized instances of overstocking or understocking products due to incorrect pricing information through vigilant monitoring of inventory levels against expected demand patterns.
- Maintained accurate records of all pricing activities, allowing for easy retrieval when needed for audits or regulatory inspections.
- Assisted management in making informed decisions on pricing strategies through comprehensive data analysis and reporting trends.
- Improved pricing accuracy by diligently updating and maintaining price changes in the system.
- Enhanced customer satisfaction by promptly addressing inquiries about product prices and discrepancies.
- Optimized workflow efficiency by training new Pricing Clerks on company procedures, systems, and best practices related to their role.
- Enhanced overall store appearance by ensuring that all items were properly tagged with up-to-date, accurate price information.
- Reduced errors in pricing by regularly auditing shelf prices against the database, identifying inconsistencies, and making necessary adjustment
- Scheduled a small department to effectively cover all required duties and events.
- Implemented schematics efficiently to ensure sales of new products and boost sales of current stock.
Bookkeeper
WinCo Foods
09.2007 - Current
- Counted down all tills daily, recorded checks, verified WIC, reviewed all Western Union and money order transactions, and prepared daily deposit for scheduled Guarda pickup as well as opening and closing safe audits.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Enhanced team productivity with development and implementation of bookkeeping best practices.
Customer Service Representative
WinCo Foods
09.2007 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Library Information And Services - Library Science
Highline Community College
DesMoines, WAHealth And Human Services - Human Services
Ashford University
San Diego, CASkills
- Goal-Oriented
- Microsoft Excel
- Sales Support
- Pricing Strategies
- Report Generation
- Customer Service
- Customer Communication
- Data Entry
- Deadline-oriented
- Payment Transactions
- Data inputting
- Bookkeeping
- Financial Recordkeeping
- Auditing
- Multitasking
- Problem-solving abilities
Timeline
Pricing Clerk
WinCo Foods
09.2007 - Current
Bookkeeper
WinCo Foods
09.2007 - Current
Customer Service Representative
WinCo Foods
09.2007 - Current
Library Information And Services - Library Science
Highline Community College
Health And Human Services - Human Services
Ashford University
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